CloudTalk vs Convin
Features Comparison
Discover how CloudTalk and Convin compare to each other by their features
Total
52
38
AI/Machine Learning
Access Controls/Permissions
Activity Dashboard
Agent Interface
Assessment Management
Auto-Dialer
Automatic Call Distribution
Automatic Transcription
Built-in Course Authoring
By-Extension Reporting
CRM
Call Center Management
Call Disposition
Call Duration
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Volume
Callback Scheduling
Caller ID
Campaign Management
Campaign Specific Caller ID
Computer Telephony Integration
Contact Management
Cost Analysis
Customer Surveys
Data Security
Employee Coaching Tools
FCC Compliance
FTC Compliance
Feedback Management
Gamification
IVR
Inbound Call Center
Inbound Reporting
Intent Recognition
Interaction Tracking
KPI Monitoring
Keyword Filtering
Lead Distribution
Lead Qualification
Learning Management
Learning Paths/Tracks
List Management
Live Chat
Multi-Channel Communication
Multiple Scoring Models
Multiple Scripts
Natural Language Processing
Notes Management
Onboarding
Outbound Reporting
Performance Metrics
Phone Key Input
Predictive Analytics
Predictive Dialer
Process/Workflow Automation
Quality Management
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Self-Service Search
Sentiment Analysis
Text to Speech
Third-Party Integrations
Training Management
Trend Analysis
Trend/Problem Indicators
Usage Tracking/Analytics
Video Conferencing
Voice Customization
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