Front vs Zoho Desk
Features Comparison
Discover how Front and Zoho Desk compare to each other by their features
Total
11
155
API
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Archiving & Retention
Assignment Management
Auto-Dialer
Automated Responses
Automated Routing
Automatic Call Distribution
Autoresponders
Batch Communications
Blended Call Center
CMDB
CRM
Calendar/Reminder System
Call Center Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Caller ID
Canned Responses
Catalog Management
Change Management
Chat/Messaging
Chatbot
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Contact Management
Content Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Data Recovery
Data Security
Diagnostic Tools
Discussions/Forums
Document Management
Drag & Drop Editor
Email Management
Email Tracking
Employee Coaching Tools
Engagement Tracking
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IT Asset Management
IVR
Inbox Management
Incident Management
Insurance Management
Interaction Tracking
Interactive Content
Inventory Management
Issue Auditing
Issue Tracking
KPI Monitoring
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Management
Live Chat
Macros/Templated Responses
Marketing Automation
Mobile Access
Mobile Interface
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
NPS Survey Structure
NPS of Customers
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Personalization
Predictive Dialer
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Quality Assurance
Quality Management
Queue Management
Quotes/Estimates
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-time Consumer-facing Chat
Recurring Issues
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Revenue Management
Rich Text Editor
SEO Management
Sales Activity Management
Screen Sharing
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Shared Inboxes
Signature Management
Social Media Integration
Social Media Monitoring
Spam Blocker
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Text Analysis
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
User Management
Visual Analytics
VoIP
Voice Mail
Whitelisting/Blacklisting
Workflow Management
Workforce Management
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