Genesys Cloud vs Convin

Discover how Genesys Cloud and Convin compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
3.5 (4,056)

Value for Money

4.7
4.6

Ease of Use

3.9
4.6

ROI

16%
8%

Productivity

24%
38%

Support

3.1
4.5

Categories

3
4

Industries

65
43

Features

39
38

Small Businesses

12%
13%

Medium Businesses

80%
68%

Enterprise Businesses

8%
19%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Call Center Workforce Management

Contact Center Quality Assurance

Conversation Intelligence

IVR

Sales Coaching

Speech Analytics

Features Comparison

AI/Machine Learning

Access Controls/Permissions

Activity Dashboard

Agent Interface

Assessment Management

Auto-Dialer

Automatic Call Distribution

Automatic Transcription

Built-in Course Authoring

Call Center Management

Winners

Convin

1

Overall Winner

3

Convin

1

Reviews Winner

3

Genesys Cloud

1

Value for Money Winner

3

Convin

1

Ease of Use Winner

3

Genesys Cloud

1

ROI Winner

3

Convin

1

Productivity Winner

3

Convin

1

Support Winner

3

Convin

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

Genesys Cloud

1

Features Winner

3

Convin

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

Convin

1

Enterprise Businesses Winner

3

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