Genesys Cloud vs Dynamics 365

Discover how Genesys Cloud and Dynamics 365 compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
4.4 (55)

Value for Money

4.7
4.9

Ease of Use

3.9
4.7

ROI

16%
39%

Productivity

24%
114%

Support

3.1
4.2

Categories

3
25

Industries

65
68

Features

39
205

Small Businesses

12%
36%

Medium Businesses

80%
45%

Enterprise Businesses

8%
19%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Accounts Payable

Billing and Invoicing

Business Management

CRM

Call Center Workforce Management

Contact Center Quality Assurance

Contact Management

Customer Service

Dashboard

Enterprise Resource Planning

Features Comparison

"What If" Scenarios

API

Access Controls/Permissions

Accounting

Accounts Payable

Accounts Receivable

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Winners

Dynamics 365 logo

Dynamics 365

1

Overall Winner

3

Genesys Cloud

1

Reviews Winner

3
Dynamics 365 logo

Dynamics 365

1

Value for Money Winner

3
Dynamics 365 logo

Dynamics 365

1

Ease of Use Winner

3
Dynamics 365 logo

Dynamics 365

1

ROI Winner

3
Dynamics 365 logo

Dynamics 365

1

Productivity Winner

3
Dynamics 365 logo

Dynamics 365

1

Support Winner

3
Dynamics 365 logo

Dynamics 365

1

Categories Winner

3
Dynamics 365 logo

Dynamics 365

1

Industries Winner

3
Dynamics 365 logo

Dynamics 365

1

Features Winner

3
Dynamics 365 logo

Dynamics 365

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3
Dynamics 365 logo

Dynamics 365

1

Enterprise Businesses Winner

3

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