Dynamics 365 vs Genesys Cloud
Features Comparison
Discover how Dynamics 365 and Genesys Cloud compare to each other by their features
Total
205
39
"What If" Scenarios
API
Access Controls/Permissions
Accounting
Accounts Payable
Accounts Receivable
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Appointment Scheduling
Approval Process Control
Audit Trail
Auto-Dialer
Automated Publishing
Automated Responses
Automated Routing
Automatic Call Distribution
Bank Reconciliation
Batch Processing
Billing & Invoicing
Billing Portal
Bills of Material
Brand Tracking
Budgeting/Forecasting
CRM
Calendar Management
Calendar/Reminder System
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Callback Scheduling
Caller ID
Campaign Management
Cash Flow Management
Cash Management
Catalog Management
Chart of Accounts
Client Management
Collaboration Tools
Commenting/Notes
Commission Management
Compliance Management
Computer Telephony Integration
Consolidation/Roll-Up
Contact Database
Contact Management
Contingency Billing
Conversation Intelligence
Credit Card Processing
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard
Data Connectors
Data Import/Export
Data Integration
Data Security
Data Visualization
Demand Forecasting
Dispatch Management
Distribution Management
Document Management
Document Storage
Donation Tracking
Donor Management
Drag & Drop Editor
Duplicate Payment Alert
ERP integration
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Coaching Tools
Employee Scheduling
Expense Management
Expense Tracking
Feedback Management
Financial Analysis
Financial Management
Financial Reporting
Fixed Asset Management
For Call Centers
For Insurance Industry
For Real Estate
Forecasting
Fraud Detection
Functions/Calculations
GPS
General Ledger
HIPAA Compliant
HR Management
Help Desk Management
Hourly Billing
IVR
Image Library
Import/Export Management
Inbox Management
Incident Management
Income & Balance Sheet
Insurance Management
Interaction Tracking
Intraday Management
Inventory Management
Invoice Processing
KPI Monitoring
Key Performance Indicators
Keyword Tracking
Knowledge Base Management
Knowledge Management
Labor Forecasting
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Lead Verification/Validation
Leave Tracking
Maintenance Scheduling
Marketing Automation
Materials Management
Medical Billing
Medical Coding
Mobile Access
Mobile Interface
Multi-Account Management
Multi-Campaign
Multi-Channel Communication
Multi-Currency
Multi-Language
Multi-Location
Multiple Scoring Models
Multiple Scripts
Online Time Clock
Order Fulfillment
Order Management
Payment Processing
Payroll Management
Performance Metrics
Phone Key Input
Pipeline Management
Post Scheduling
Prioritization
Private Dashboards
Problem Management
Process/Workflow Automation
Procurement Management
Productivity Analysis
Profit/Loss Statement
Project Billing
Project Management
Prospecting Tools
Public Dashboards
Purchase Order Management
Purchase Order Reconciliation
Purchasing & Receiving
Quality Management
Queue Management
Quotes/Estimates
Real-Time Data
Real-Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Requisition Management
Rich Text Editor
Routing
SEO Management
Sales & Operations Planning
Sales Activity Management
Sales Pipeline Management
Sales Reports
Scheduling
Scorecards
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Service History
Service Level Agreement (SLA) Management
Shared Contacts
Shipping Management
Social Media Integration
Source Tracking
Sourcing Management
Spend Analysis
Spend Control
Spend Management
Status Tracking
Supplier Management
Supply Chain Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Tax Management
Territory Management
Text to Speech
Third-Party Integrations
Time & Expense Tracking
Transaction Management
User Management
Vendor Management
Voice Mail
WYSIWYG Editor
Widgets
Work Order Management
Workflow Management
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