Genesys Cloud vs Gong io

Discover how Genesys Cloud and Gong io compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
4.8 (6,546)

Value for Money

4.7
5.0

Ease of Use

3.9
3.2

ROI

16%
47%

Productivity

24%
89%

Support

3.1
4.8

Categories

3
10

Industries

65
68

Features

39
88

Small Businesses

12%
26%

Medium Businesses

80%
68%

Enterprise Businesses

8%
6%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Auto Dialer

Call Center Workforce Management

Contact Center Quality Assurance

Conversation Intelligence

Conversational AI Platform

IVR

Inside Sales

Sales Coaching

Sales Engagement Platform

Sales Forecasting

Features Comparison

"What If" Scenarios

AI/Machine Learning

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Auto-Dialer

Automatic Call Distribution

Automatic Transcription

Budgeting/Forecasting

Winners

Gong io logo

Gong io

1

Overall Winner

3
Gong io logo

Gong io

1

Reviews Winner

3
Gong io logo

Gong io

1

Value for Money Winner

3

Genesys Cloud

1

Ease of Use Winner

3
Gong io logo

Gong io

1

ROI Winner

3
Gong io logo

Gong io

1

Productivity Winner

3
Gong io logo

Gong io

1

Support Winner

3
Gong io logo

Gong io

1

Categories Winner

3
Gong io logo

Gong io

1

Industries Winner

3
Gong io logo

Gong io

1

Features Winner

3
Gong io logo

Gong io

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

Genesys Cloud

1

Enterprise Businesses Winner

3

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