Genesys Cloud vs Gong io
Features Comparison
Discover how Genesys Cloud and Gong io compare to each other by their features
Total
39
88
"What If" Scenarios
AI/Machine Learning
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
Auto-Dialer
Automatic Call Distribution
Automatic Transcription
Budgeting/Forecasting
Business Process Automation
CRM
Calendar Management
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat/Messaging
Chatbot
Code-free Development
Compliance Management
Compliance Tracking
Computer Telephony Integration
Contact Database
Contact Management
Content Management
Contextual Guidance
Customer Experience Management
Customer Profiles
Dashboard
Data Security
Data Visualization
Dynamic Modeling
Employee Coaching Tools
Employee Scheduling
Engagement Tracking
Feedback Management
For Call Centers
For Developers
Forecasting
Gamification
IVR
Intent Recognition
Interaction Tracking
Intraday Management
KPI Monitoring
Keyword Filtering
Labor Forecasting
Lead Capture
Lead Generation
Lead Management
Lead Qualification
Lead Scoring
Learning Paths/Tracks
Leave Tracking
Live Chat
Modeling & Simulation
Multi-Channel Communication
Multi-Language
Multiple Scoring Models
Multiple Scripts
Natural Language Processing
Notes Management
Onboarding
Opportunity Management
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Pre-Configured Bot
Predictive Analytics
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Prospecting Tools
Quality Management
Queue Management
Reporting & Statistics
Reporting/Analytics
Sales Pipeline Management
Sales Reports
Sentiment Analysis
Statistical Analysis
Strategic Planning
Survey/Poll Management
Surveys & Feedback
Tagging
Text to Speech
Third-Party Integrations
Training Management
Trend Analysis
Trend/Problem Indicators
Visual Analytics
Voice Mail
Workflow Management
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