Genesys Cloud vs VoIP ms
Features Comparison
Discover how Genesys Cloud and VoIP ms compare to each other by their features
Total
39
41
Activity Dashboard
Agent Interface
Alerts/Notifications
Auto-Dialer
Automated Attendant
Automatic Call Distribution
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Management
Customer Experience Management
Employee Coaching Tools
Employee Directory
Employee Scheduling
Fax Management
Feedback Management
For Call Centers
IVR
Intraday Management
KPI Monitoring
Labor Forecasting
Leave Tracking
Mobile Access
Multi-Channel Communication
Multiple Scoring Models
Multiple Scripts
PBX
Performance Metrics
Phone Key Input
Pre-recorded Messages
Process/Workflow Automation
Productivity Analysis
Quality Management
Queue Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SIP Trunking
Sentiment Analysis
Survey/Poll Management
Text to Speech
Third-Party Integrations
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
Voice Customization
Voice Mail
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