inContact Call Center Software vs Aircall

Discover how inContact Call Center Software and Aircall compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.2 (2,435)

Value for Money

3.8
4.8

Ease of Use

3.6
4.4

ROI

19%
35%

Productivity

38%
32%

Support

4.2
4.3

Categories

9
4

Industries

3
68

Features

73
35

Small Businesses

32%
32%

Medium Businesses

60%
57%

Enterprise Businesses

8%
11%

Industries Comparison

Accommodation

N/A
#409

Administrative

N/A
#348

Advertising

N/A
#311

Aerospace

N/A
#330

Agriculture

N/A
#435

Airlines

N/A
#236

Amusement

N/A
#259

Animal Production

N/A
#270

Arms

N/A
#277

Arts

N/A
#342

Categories Comparison

Auto Dialer

#5
N/A

Call Center Workforce Management

#6
N/A

Call Recording

#8
N/A

Call Tracking

#6
N/A

Cloud Communication Platform

N/A
#10

Contact Center Quality Assurance

#5
N/A

Customer Support

#9
N/A

IVR

#6
#15

Predictive Dialer

#3
#9

Softphone

N/A
#7

Features Comparison

API

#140
N/A

Activity Dashboard

#226
N/A

Audio/Video Conferencing

N/A
#8

Auto-Dialer

#25
#37

Automatic Call Distribution

#18
#28

Automatic Transcription

#17
N/A

CRM

#143
N/A

Call Center Management

#24
N/A

Call Disposition

#7
#16

Call Logging

#19
#27

Winners

Aircall

1

Value for Money Winner

3

Aircall

1

Ease of Use Winner

3

inContact Call Center Software

1

Productivity Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

inContact Call Center Software

1

Medium Businesses Winner

3

Aircall

1

Enterprise Businesses Winner

3

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