inContact Call Center Software vs GoTo Connect

Discover how inContact Call Center Software and GoTo Connect compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.4 (2,049)

Value for Money

3.8
4.6

Ease of Use

3.6
3.9

ROI

19%
1%

Productivity

38%
69%

Support

4.2
4.9

Categories

9
10

Industries

3
68

Features

73
63

Small Businesses

32%
32%

Medium Businesses

60%
63%

Enterprise Businesses

8%
5%

Industries Comparison

Accommodation

N/A
#273

Administrative

N/A
#246

Advertising

N/A
#222

Aerospace

N/A
#227

Agriculture

N/A
#303

Airlines

N/A
#170

Amusement

N/A
#177

Animal Production

N/A
#188

Arms

N/A
#194

Arts

N/A
#236

Categories Comparison

Audio Conferencing

N/A
#4

Auto Dialer

#5
#7

Business Phone Systems

N/A
#7

Call Center Workforce Management

#6
N/A

Call Recording

#8
#9

Call Tracking

#6
#8

Cloud Communication Platform

N/A
#7

Cloud PBX

N/A
#5

Contact Center Quality Assurance

#5
N/A

Customer Support

#9
N/A

Features Comparison

API

#140
#149

Activity Dashboard

#226
#250

Alerts/Notifications

N/A
#267

Audio/Video Conferencing

N/A
#6

Auto-Dialer

#25
#28

Automatic Call Distribution

#18
#20

Automatic Transcription

#17
N/A

CRM

#143
#159

Call Center Management

#24
#27

Call Disposition

#7
#8

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