inContact Call Center Software vs Intercom

Discover how inContact Call Center Software and Intercom compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.3 (4,815)

Value for Money

3.8
4.8

Ease of Use

3.6
4.6

ROI

19%
38%

Productivity

38%
84%

Support

4.2
4.9

Categories

9
9

Industries

3
54

Features

73
83

Small Businesses

32%
20%

Medium Businesses

60%
75%

Enterprise Businesses

8%
5%

Industries Comparison

Administrative

N/A
#149

Advertising

N/A
#127

Aerospace

N/A
#128

Amusement

N/A
#104

Animal Production

N/A
#112

Arts

N/A
#144

Automotive

N/A
#195

Biotechnology

N/A
#141

Broadcasting

N/A
#140

Chemical

N/A
#153

Categories Comparison

Auto Dialer

#5
N/A

Call Center Workforce Management

#6
N/A

Call Recording

#8
N/A

Call Tracking

#6
N/A

Chatbot

N/A
#4

Contact Center Quality Assurance

#5
N/A

Conversational Marketing Platform

N/A
#2

Customer Satisfaction

N/A
#9

Customer Support

#9
#6

Digital Adoption Platform

N/A
#1

Features Comparison

2-Way Messaging

N/A
#6

AI/Machine Learning

N/A
#51

API

#140
N/A

Access Controls/Permissions

N/A
#119

Activity Dashboard

#226
#159

Alerts/Escalation

N/A
#30

Alerts/Notifications

N/A
#157

Appointment Scheduling

N/A
#33

Audience Targeting

N/A
#28

Augmented Analytics

N/A
#3

Winners

Intercom

1

Value for Money Winner

3

Intercom

1

Productivity Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

Intercom

1

Medium Businesses Winner

3

inContact Call Center Software

1

Enterprise Businesses Winner

3

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