Intercom is a customer messaging platform that allows businesses to connect with customers across various channels, including website chat, email, and messaging apps.

Intercom

Unlock customer conversations with Intercom, a powerful all-in-one platform for messaging, email, and voice that helps businesses build lasting relationships and drive growth.

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Reviews and Ratings of Intercom

We’ve gathered all the data so you don’t have to, making decisions simple and saving you time and money.

4.3 (4,815)

ROI

38%

Productivity

84%

Value for Money

4.8

Ease of Use

4.6

Support

4.9

Usage by Business Size

20%

75%

Categories - 9

Chatbot

Conversational Marketing Platform

Customer Satisfaction

Customer Support

Digital Adoption Platform

Help Desk

Features - 83

2-Way Messaging

AI/Machine Learning

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

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Intercom Pricing Plans

Find out which pricing plan is the best fit for you.

Essentials

Perfect for teams just getting started with messaging.

$69

Growth

Ideal for growing teams that want more customization options.

$142

Pro

Designed for scaling businesses that need advanced features and support.

$326

Intercom Product Reviews

See the platform from within the latest Intercom videos.

What verified reviews from expects say about
Intercom

Insights from field experts about Intercom from first hand.

R. Torres

I've had an incredibly smooth experience with Intercom - its intuitive interface and robust features have significantly improved my customer engagement and support efforts, allowing me to streamline communications and deliver exceptional experiences. Highly recommended!

H. Jackson

I'm thoroughly impressed with Intercom's intuitive interface and seamless integration. Their automation features have streamlined my communication workflow, allowing me to focus on high-priority tasks while delivering a top-notch customer experience. Excellent value for businesses of all s...

R. Ramos

I've been blown away by Intercom's user-friendly interface and seamless integration with our CRM - it's revolutionized our customer communication workflow, allowing us to automate and personalize messages with ease. Highly recommended for businesses seeking scalable and efficient support s...

M. Harris

I've been using Intercom for our customer support and it's been a game-changer. The ease of use and customizable workflows have streamlined our communication process, allowing us to focus on providing personalized experiences for our customers. The data analytics have also given us valuabl...

J. King

I was really disappointed with my experience using Intercom. The onboarding process was clunky and took way too long to set up, even after multiple phone calls with their support team. Once I got started, I found the interface to be overly complex and difficult to navigate, which made it h...

W. Patel

I've had the pleasure of using Intercom for our customer support and marketing efforts, and I must say it's been a game-changer. The intuitive interface makes it easy to navigate and tailor our conversations with customers in real-time. Their segmentation features allowed us to target spec...

J. Young

I've had an exceptional experience with Intercom. The user interface is clean and intuitive, making it easy to navigate even for those who aren't tech-savvy. I appreciate how it streamlines our customer communication process, allowing us to personalize our interactions and tailor them to e...

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