inContact Call Center Software vs LiveAgent

Discover how inContact Call Center Software and LiveAgent compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.5 (3,774)

Value for Money

3.8
4.4

Ease of Use

3.6
4.1

ROI

19%
56%

Productivity

38%
14%

Support

4.2
3.7

Categories

9
30

Industries

3
68

Features

73
193

Small Businesses

32%
38%

Medium Businesses

60%
56%

Enterprise Businesses

8%
6%

Industries Comparison

Accommodation

N/A
#76

Administrative

N/A
#68

Advertising

N/A
#58

Aerospace

N/A
#57

Agriculture

N/A
#77

Airlines

N/A
#50

Amusement

N/A
#44

Animal Production

N/A
#49

Arms

N/A
#46

Arts

N/A
#68

Categories Comparison

Auto Dialer

#5
N/A

Business Phone Systems

N/A
#2

Call Center

N/A
#7

Call Center Workforce Management

#6
N/A

Call Recording

#8
#4

Call Tracking

#6
#2

Chatbot

N/A
#2

Cloud Communication Platform

N/A
#6

Cloud PBX

N/A
#3

Complaint Management

N/A
#6

Features Comparison

AI/Machine Learning

N/A
#24

API

#140
#49

Access Controls/Permissions

N/A
#58

Account Alerts

N/A
#6

Account Management

N/A
#4

Activity Dashboard

#226
#73

Activity Tracking

N/A
#31

Alerts/Escalation

N/A
#18

Alerts/Notifications

N/A
#69

Assignment Management

N/A
#18

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