inContact Call Center Software vs Smartsupp live chat

Discover how inContact Call Center Software and Smartsupp live chat compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)

4.6 (1,209)

Value for Money

3.8

4.6

Ease of Use

3.6

4.4

ROI

19%

39%

Productivity

38%

18%

Support

4.2

4.0

Industries

Features

Small Businesses

32%

15%

Medium Businesses

60%

67%

Enterprise Businesses

18%

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Industries Comparison

Accommodation

N/A

#435

Chemical

N/A

#425

Finance

#271

N/A

Food

N/A

#499

Insurance

#209

N/A

Manufacturing

N/A

#598

Pharmaceutical

N/A

#447

Retail

#268

#468

Categories Comparison

Auto Dialer

N/A

Call Center Workforce Management

N/A

Call Recording

N/A

Call Tracking

N/A

Chatbot

N/A

Contact Center Quality Assurance

N/A

Conversational AI Platform

N/A

Conversational Marketing Platform

N/A

Customer Support

#13

IVR

N/A

Features Comparison

AI/Machine Learning

N/A

#108

API

#140

N/A

Activity Dashboard

#226

N/A

Appointment Scheduling

N/A

#73

Augmented Analytics

N/A

Auto-Dialer

#25

N/A

Automated Responses

N/A

#32

Automated Routing

N/A

#29

Automatic Call Distribution

#18

N/A

Automatic Transcription

#17

N/A

Winners

Smartsupp live chat