LiveChat vs Zoho Desk

Discover how LiveChat and Zoho Desk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (1,739)
4.3 (13,266)

Value for Money

4.0
2.5

Ease of Use

4.3
3.1

ROI

2%
58%

Productivity

54%
32%

Support

4.0
3.2

Categories

5
21

Industries

68
68

Features

53
155

Small Businesses

14%
35%

Medium Businesses

80%
52%

Enterprise Businesses

6%
13%

Industries Comparison

Accommodation

#331
#52

Administrative

#286
#47

Advertising

#258
#39

Aerospace

#270
#37

Agriculture

#356
#56

Airlines

#197
#31

Amusement

#209
#30

Animal Production

#221
#34

Arms

#227
#29

Arts

#279
#50

Categories Comparison

Call Center

N/A
#6

Complaint Management

N/A
#5

Contact Center

N/A
#5

Contact Center Quality Assurance

N/A
#1

Customer Communications Management

N/A
#4

Customer Engagement

#10
#6

Customer Experience

N/A
#9

Customer Service

#10
#6

Customer Success

N/A
#4

Customer Support

N/A
#3

Features Comparison

API

#164
#37

Access Controls/Permissions

#217
#41

Account Alerts

N/A
#5

Account Management

N/A
#3

Activity Dashboard

#284
#53

Activity Tracking

N/A
#22

Agent Interface

N/A
#5

Alerts/Escalation

#44
#15

Alerts/Notifications

#304
#51

Archiving & Retention

N/A
#12

Winners

LiveChat

1

Overall Winner

3
Zoho Desk logo

Zoho Desk

1

Reviews Winner

3

LiveChat

1

Value for Money Winner

3

LiveChat

1

Ease of Use Winner

3
Zoho Desk logo

Zoho Desk

1

ROI Winner

3

LiveChat

1

Productivity Winner

3

LiveChat

1

Support Winner

3
Zoho Desk logo

Zoho Desk

1

Categories Winner

3

LiveChat

1

Industries Winner

3
Zoho Desk logo

Zoho Desk

1

Features Winner

3
Zoho Desk logo

Zoho Desk

1

Small Businesses Winner

3

LiveChat

1

Medium Businesses Winner

3
Zoho Desk logo

Zoho Desk

1

Enterprise Businesses Winner

3

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