PhoneBurner vs inContact Call Center Software
Features Comparison
Discover how PhoneBurner and inContact Call Center Software compare to each other by their features
Total
75
73
API
Activity Dashboard
Activity Tracking
Amortization Schedule
Asset Lifecycle Management
Audit Trail
Auto-Dialer
Automatic Call Distribution
Automatic Transcription
By-Extension Reporting
CRM
Call Center Management
Call Disposition
Call Duration
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Tagging
Call Transcription
Call Transfer
Call Volume
Callback Scheduling
Caller ID
Campaign Management
Campaign Specific Caller ID
Chatbot
Client Database
Client Management
Commercial Mortgages
Commission Management
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Conversion Tracking
Cost Analysis
Credit Reporting
Customer Database
Customer Experience Management
Customer Surveys
Data Security
Demographic Data
Document Management
Donor Management
Donor Targeting
Electronic Applications
Email Marketing
Employee Coaching Tools
Employee Scheduling
Escrow Management
Event Management
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
Financial Analysis
For Brokers
For Call Centers
For Financial Institutions
For Republicans
Forecasting
Fundraising Management
IVR
In-House Collections
Inbound Reporting
Insurance Policy Management
Insurance Rating
Interaction Tracking
Intraday Management
Inventory Management
KPI Monitoring
Keyword Tracking
Knowledge Base Management
Labor Forecasting
Lead Management
Leave Tracking
Life & Health
Live Chat
Multi-Channel Communication
Multiple Scoring Models
Multiple Scripts
Multiple User Accounts
Online Payments
Outbound Reporting
Payment Plans
Performance Management
Performance Metrics
Phone Key Input
Pipeline Management
Policy Management
Political Campaign Management
Power Dialer
Pre-Qualification
Pre-recorded Messages
Predictive Dialer
Productivity Analysis
Progressive Dialer
Property & Casualty
Quality Management
Queue Management
Quotes/Estimates
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Residential Mortgages
Risk Management
Scheduled Recording
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Survey/Poll Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Transaction Management
Unattended Call Management
Voice Customization
Voice Mail
Volunteer Management
Voter Database
Who Answered Log
Workflow Management
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