RingCentral Contact Center vs CloudTalk

Discover how RingCentral Contact Center and CloudTalk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

2.9 (1,482)
4.2 (1,775)

Value for Money

3.8
3.6

Ease of Use

4.3
4.4

ROI

7%
13%

Productivity

8%
27%

Support

4.8
4.4

Categories

2
6

Industries

68
11

Features

21
52

Small Businesses

13%
17%

Medium Businesses

76%
75%

Enterprise Businesses

11%
8%

Industries Comparison

Accommodation

#999
N/A

Administrative

#861
#304

Advertising

#763
N/A

Aerospace

#863
N/A

Agriculture

#1107
#378

Airlines

#582
N/A

Amusement

#671
N/A

Animal Production

#698
N/A

Arms

#690
N/A

Arts

#872
N/A

Categories Comparison

Call Accounting

N/A
#3

Contact Center Quality Assurance

N/A
#7

IVR

#24
#12

Predictive Dialer

N/A
#7

Softphone

#9
#6

Telemarketing

N/A
#4

Features Comparison

Activity Dashboard

N/A
#301

Agent Interface

N/A
#12

Auto-Dialer

N/A
#34

Automatic Call Distribution

#43
#24

By-Extension Reporting

N/A
#2

CRM

N/A
#189

Call Center Management

#55
#34

Call Disposition

#24
#13

Call Duration

N/A
#3

Call Logging

#39
#25

Winners

RingCentral Contact Center

1

Value for Money Winner

3

CloudTalk

1

Ease of Use Winner

3

CloudTalk

1

Productivity Winner

3

CloudTalk

1

Categories Winner

3

RingCentral Contact Center

1

Industries Winner

3

CloudTalk

1

Small Businesses Winner

3

RingCentral Contact Center

1

Medium Businesses Winner

3

RingCentral Contact Center

1

Enterprise Businesses Winner

3

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