RingCentral Contact Center

Name: RingCentral Contact Center
Rating: 2.9 (1482 reviews)

RingCentral Contact Center is a cloud-based customer engagement platform that enables businesses to deliver omnichannel experiences, automate workflows, and optimize agent productivity. It features intelligent routing, interactive voice response, IVR-less experience, mobile access, and AI-powered analytics to drive customer satisfaction and business growth.

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Reviews and Ratings of RingCentral Contact Center

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G2 Rating

4.0 (4 Reviews)

SaasGuro Rating

Overall 2.9 (1,482 Reviews)

Value for Money

Ease of Use

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Capterra Rating

4.3 (217 Reviews)

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RingCentral Contact Center

Insights from field experts about RingCentral Contact Center from first hand

M. Hernandez

I've had a fantastic experience with RingCentral Contact Center. The user-friendly interface and robust features have significantly improved our customer service operations, resulting in increased efficiency and satisfaction among our clients. Highly recommended!

G. Knight

I've thoroughly enjoyed utilizing RingCentral Contact Center - its seamless integration, intuitive interface, and robust features have significantly streamlined my workflow, enabling me to efficiently manage customer interactions and drive business growth with precision.

C. Miller

I've had an exceptional experience with RingCentral Contact Center. The omnichannel capabilities have streamlined our customer interactions, and the intuitive interface has made it easy to manage and analyze data. The integration with existing systems was seamless, and the scalability has ...

S. Torres

I'm extremely disappointed with RingCentral Contact Center. The software is clunky and difficult to navigate, even after extensive training. Call drops and poor audio quality are frequent issues, resulting in frustrated customers and lost business opportunities. Their supposed "omnichannel...

H. Harris

I've had an exceptional experience with RingCentral Contact Center. Its intuitive interface and seamless integration with our CRM system have streamlined our customer service operations. The omnichannel capabilities and AI-powered routing have improved efficiency and customer satisfaction....

RingCentral Contact Center is best fit for these top industries

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Manufacturing

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Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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