Smartsupp live chat vs inContact Call Center Software

Discover how Smartsupp live chat and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.6 (1,209)

4.1 (2,486)

Value for Money

4.6

3.8

Ease of Use

4.4

3.6

ROI

39%

19%

Productivity

18%

38%

Support

4.0

4.2

Industries

Features

Small Businesses

15%

32%

Medium Businesses

67%

60%

Enterprise Businesses

18%

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Industries Comparison

Accommodation

#435

N/A

Chemical

#425

N/A

Finance

N/A

#271

Food

#499

N/A

Insurance

N/A

#209

Manufacturing

#598

N/A

Pharmaceutical

#447

N/A

Retail

#468

#268

Categories Comparison

Auto Dialer

N/A

Call Center Workforce Management

N/A

Call Recording

N/A

Call Tracking

N/A

Chatbot

N/A

Contact Center Quality Assurance

N/A

Conversational AI Platform

N/A

Conversational Marketing Platform

N/A

Customer Support

#13

IVR

N/A

Features Comparison

AI/Machine Learning

#108

N/A

API

N/A

#140

Activity Dashboard

N/A

#226

Appointment Scheduling

#73

N/A

Augmented Analytics

N/A

Auto-Dialer

N/A

#25

Automated Responses

#32

N/A

Automated Routing

#29

N/A

Automatic Call Distribution

N/A

#18

Automatic Transcription

N/A

#17

Winners

inContact Call Center Software