Smartsupp live chat vs Intercom

Discover how Smartsupp live chat and Intercom compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.6 (1,209)
4.3 (4,815)

Value for Money

4.6
4.8

Ease of Use

4.4
4.6

ROI

39%
38%

Productivity

18%
84%

Support

4.0
4.9

Categories

4
9

Industries

6
54

Features

40
83

Small Businesses

15%
20%

Medium Businesses

67%
75%

Enterprise Businesses

18%
5%

Industries Comparison

Accommodation

#435
N/A

Administrative

N/A
#149

Advertising

N/A
#127

Aerospace

N/A
#128

Amusement

N/A
#104

Animal Production

N/A
#112

Arts

N/A
#144

Automotive

N/A
#195

Biotechnology

N/A
#141

Broadcasting

N/A
#140

Categories Comparison

Chatbot

#9
#4

Conversational AI Platform

#9
N/A

Conversational Marketing Platform

#7
#2

Customer Satisfaction

N/A
#9

Customer Support

#13
#6

Digital Adoption Platform

N/A
#1

Help Desk

N/A
#7

Knowledge Base

N/A
#11

Real Estate CRM

N/A
#8

SMS Marketing

N/A
#8

Features Comparison

2-Way Messaging

N/A
#6

AI/Machine Learning

#108
#51

Access Controls/Permissions

N/A
#119

Activity Dashboard

N/A
#159

Alerts/Escalation

N/A
#30

Alerts/Notifications

N/A
#157

Appointment Scheduling

#73
#33

Audience Targeting

N/A
#28

Augmented Analytics

#8
#3

Automated Responses

#32
#21

Winners

Intercom

1

Overall Winner

3

Intercom

1

Reviews Winner

3

Intercom

1

Value for Money Winner

3

Intercom

1

Ease of Use Winner

3

Intercom

1

Productivity Winner

3

Intercom

1

Support Winner

3

Intercom

1

Categories Winner

3

Intercom

1

Industries Winner

3

Intercom

1

Features Winner

3

Intercom

1

Small Businesses Winner

3

Intercom

1

Medium Businesses Winner

3

Smartsupp live chat

1

Enterprise Businesses Winner

3

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

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