Spiceworks IT Help Desk vs Freshservice

Discover how Spiceworks IT Help Desk and Freshservice compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.4 (882)
4.6 (1,916)

Value for Money

4.9
4.8

Ease of Use

4.9
4.4

ROI

60%
6%

Productivity

48%
26%

Support

3.1
4.4

Categories

7
13

Industries

5
49

Features

60
112

Small Businesses

22%
36%

Medium Businesses

60%
56%

Enterprise Businesses

18%
8%

Industries Comparison

Accommodation

N/A
#73

Administrative

N/A
#65

Agriculture

#372
#74

Airlines

N/A
#47

Automotive

#421
#81

Beverage

N/A
#61

Biotechnology

N/A
#59

Broadcasting

N/A
#58

Chemical

#341
N/A

Clothing

N/A
#60

Categories Comparison

Application Performance Management

#10
N/A

Business Continuity

N/A
#1

CMDB

N/A
#1

Change Management

N/A
#2

Contract Management

N/A
#7

IT Asset Management

N/A
#3

IT Documentation

N/A
#3

IT Service

#8
#4

ITSM

N/A
#4

Incident Management

N/A
#2

Features Comparison

API

N/A
#47

Access Controls/Permissions

#228
#56

Activity Dashboard

#295
#71

Activity Tracking

N/A
#30

Alerts/Escalation

#46
#17

Alerts/Notifications

#315
#68

Analytics

#18
#5

Approval Process Control

N/A
#38

Approval Workflow

N/A
#20

Asset Lifecycle Management

N/A
#10

Winners

Spiceworks IT Help Desk

1

Value for Money Winner

3

Spiceworks IT Help Desk

1

Ease of Use Winner

3

Spiceworks IT Help Desk

1

Productivity Winner

3
Freshservice logo

Freshservice

1

Categories Winner

3
Freshservice logo

Freshservice

1

Industries Winner

3
Freshservice logo

Freshservice

1

Small Businesses Winner

3

Spiceworks IT Help Desk

1

Medium Businesses Winner

3

Spiceworks IT Help Desk

1

Enterprise Businesses Winner

3

Hi there, what do you need?

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