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JIRA Service Management vs Spiceworks IT Help Desk
Features Comparison
Discover how JIRA Service Management and Spiceworks IT Help Desk compare to each other by their features
Total
132
60
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Availability Management
Availability Testing
Backup and Recovery
Barcode/Ticket Scanning
Baseline Manager
Behavioral Analytics
Bug/Issue Capture
CMDB
CPU Monitoring
CRM
Canned Responses
Capacity Management
Capacity Planning
Case Management
Change Management
Change Planning
Change Tracking
Collaboration Tools
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Copy Protection
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Dashboard
Data Extraction
Data Visualization
Deployment Management
Depreciation Management
Device Auto Discovery
Diagnostic Tools
Digital Signature
Disaster Recovery
Disposal Management
Document Storage
Electronic Signature
Email Alerts
Email Management
Email Monitoring
Engagement Tracking
Equipment Tracking
Event Logs
Feedback Management
For MSPs
For Science
Forms Management
Full Text Search
Geographic Maps
Heatmaps
Help Desk Management
Hover Maps
IT Asset Management
IT Asset Tracking
IT Incident Management
Impact Management
Incident Management
Incident Reporting
Interaction Tracking
Intrusion Prevention System
Inventory Management
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
License Management
License Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Network Troubleshooting
Monitoring
Multi-Channel Communication
Network Analysis
Network Monitoring
Patch Management
Performance Management
Performance Metrics
Performance Monitoring
Policy Management
Portable License
Pre-built Templates
Prioritization
Problem Management
Procurement Management
Product Activation
Project Management
Quality Assurance
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-time Alerts
Relationship Mapping
Release Management
Remediation Management
Reminders
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Resource Allocation & Planning
Resource Management
Risk Assessment
Root Cause Analysis
Safety Incident Management
Scheduling
Scroll Maps
Search/Filter
Secure Data Storage
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Request Management
Social Media Monitoring
Status Tracking
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Management
Task Progress Tracking
Team Collaboration
Third-Party Integrations
Ticket Management
Training Management
Trial License
Uptime Reporting
User Management
Version Control
Virtual Machine Monitoring
Visual Analytics
Vulnerability Scanning
Web Traffic Reporting
Website Analytics
Workflow Management
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