JIRA Service Management

JIRA Service Management is a comprehensive service management solution that streamlines workflows, enhances collaboration, and delivers efficient incident resolution for improved IT operations.

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Reviews and Ratings of JIRA Service Management

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4.2 (1,545)

ROI

17%

Productivity

51%

Value for Money

4.9

Ease of Use

3.1

Support

3.8

Usage by Business Size

11%

79%

10%

Categories - 16

Features - 132

API

Access Controls/Permissions

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JIRA Service Management Pricing Plans

Find out which pricing plan is the best fit for you.

Starter

Ideal for small teams and simple service desks. Includes essential features like request management and problem tracking.

$5

Standard

Recommended for growing teams and service desks with moderate complexity. Adds features like ITSM templates, custom fields, and reporting.

$10

Premium

Suitable for large-scale service desks and complex operations. Includes advanced features like automation, integration with other Atlassian tools, and advanced analytics.

$20

Enterprise

Designed for global enterprises with multiple locations and high security requirements. Offers tailored support, custom onboarding, and dedicated account management.

$50

JIRA Service Management Product Reviews

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What verified reviews from expects say about
JIRA Service Management

Insights from field experts about JIRA Service Management from first hand.

R. Lewis

I'm extremely satisfied with JIRA Service Management - its intuitive interface and seamless workflow automation have greatly enhanced my team's productivity and efficiency in managing customer requests and issues. Highly recommended!

C. Campbell

I've had a frustrating experience with JIRA Service Management. The steep learning curve and lack of user-friendly features have made it cumbersome to manage customer requests. Poor scalability and limited customization options have hindered our team's efficiency.

T. Brown

I was underwhelmed by JIRA Service Management's inability to streamline our IT support process. Clunky interface and inflexible workflows made it difficult for agents to resolve issues efficiently, leading to increased agent burnout and frustrated customers.

R. Jackson

I've been using JIRA Service Management for my team's IT support operations and I'm thoroughly disappointed with its performance. The user interface is clunky and outdated, making it difficult to navigate even for experienced users. The reporting features are lacking, making it hard to get...

C. Martin

I've had the pleasure of utilizing JIRA Service Management for our company's IT operations and I must say it's been a game-changer. The software has streamlined our incident management process, allowing us to respond quickly and effectively to customer issues. The customizable dashboards h...

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