JIRA Service Management

Name: JIRA Service Management
Rating: 4.2 (1545 reviews)

JIRA Service Management is a help desk and IT service management tool that enables teams to deliver exceptional customer experiences by automating workflows, streamlining issue resolution, and providing real-time insights into service performance.

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Reviews and Ratings of JIRA Service Management

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G2 Rating

4.2 (774 Reviews)

SaasGuro Rating

Overall 4.2 (1,545 Reviews)

Value for Money

Ease of Use

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Capterra Rating

4.5 (692 Reviews)

JIRA Service Management Product Reviews

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JIRA Service Management

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R. Lewis

I'm extremely satisfied with JIRA Service Management - its intuitive interface and seamless workflow automation have greatly enhanced my team's productivity and efficiency in managing customer requests and issues. Highly recommended!

C. Campbell

I've had a frustrating experience with JIRA Service Management. The steep learning curve and lack of user-friendly features have made it cumbersome to manage customer requests. Poor scalability and limited customization options have hindered our team's efficiency.

T. Brown

I was underwhelmed by JIRA Service Management's inability to streamline our IT support process. Clunky interface and inflexible workflows made it difficult for agents to resolve issues efficiently, leading to increased agent burnout and frustrated customers.

R. Jackson

I've been using JIRA Service Management for my team's IT support operations and I'm thoroughly disappointed with its performance. The user interface is clunky and outdated, making it difficult to navigate even for experienced users. The reporting features are lacking, making it hard to get...

C. Martin

I've had the pleasure of utilizing JIRA Service Management for our company's IT operations and I must say it's been a game-changer. The software has streamlined our incident management process, allowing us to respond quickly and effectively to customer issues. The customizable dashboards h...

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Frequently asked questions about JIRA Service Management

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