Spiceworks IT Help Desk vs LiveAgent

Discover how Spiceworks IT Help Desk and LiveAgent compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.4 (882)
4.5 (3,774)

Value for Money

4.9
4.4

Ease of Use

4.9
4.1

ROI

60%
56%

Productivity

48%
14%

Support

3.1
3.7

Categories

7
30

Industries

5
68

Features

60
193

Small Businesses

22%
38%

Medium Businesses

60%
56%

Enterprise Businesses

18%
6%

Industries Comparison

Accommodation

N/A
#76

Administrative

N/A
#68

Advertising

N/A
#58

Aerospace

N/A
#57

Agriculture

#372
#77

Airlines

N/A
#50

Amusement

N/A
#44

Animal Production

N/A
#49

Arms

N/A
#46

Arts

N/A
#68

Categories Comparison

Application Performance Management

#10
N/A

Business Phone Systems

N/A
#2

Call Center

N/A
#7

Call Recording

N/A
#4

Call Tracking

N/A
#2

Chatbot

N/A
#2

Cloud Communication Platform

N/A
#6

Cloud PBX

N/A
#3

Complaint Management

N/A
#6

Contact Center

N/A
#6

Features Comparison

AI/Machine Learning

N/A
#24

API

N/A
#49

Access Controls/Permissions

#228
#58

Account Alerts

N/A
#6

Account Management

N/A
#4

Activity Dashboard

#295
#73

Activity Tracking

N/A
#31

Alerts/Escalation

#46
#18

Alerts/Notifications

#315
#69

Analytics

#18
N/A

Winners

Spiceworks IT Help Desk

1

Value for Money Winner

3

Spiceworks IT Help Desk

1

Ease of Use Winner

3

Spiceworks IT Help Desk

1

Productivity Winner

3
LiveAgent logo

LiveAgent

1

Categories Winner

3
LiveAgent logo

LiveAgent

1

Industries Winner

3
LiveAgent logo

LiveAgent

1

Features Winner

3
LiveAgent logo

LiveAgent

1

Small Businesses Winner

3

Spiceworks IT Help Desk

1

Medium Businesses Winner

3

Spiceworks IT Help Desk

1

Enterprise Businesses Winner

3

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

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