SysAid vs Freshdesk

Discover how SysAid and Freshdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (1,232)
4.4 (7,180)

Value for Money

4.2
4.1

Ease of Use

2.1
3.1

ROI

33%
11%

Productivity

17%
4%

Support

4.4
4.1

Categories

3
18

Industries

36
54

Features

34
130

Small Businesses

27%
36%

Medium Businesses

64%
58%

Enterprise Businesses

9%
6%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Arts

Automotive

Biotechnology

Broadcasting

Chemical

Categories Comparison

Call Center

Call Recording

Complaint Management

Customer Communications Management

Customer Engagement

Customer Experience

Customer Satisfaction

Customer Service

Customer Support

Help Desk

Features Comparison

API

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Asset Tracking

Assignment Management

Automated Responses

Automated Routing

Winners

SysAid

1

Overall Winner

3
Freshdesk logo

Freshdesk

1

Reviews Winner

3

SysAid

1

Value for Money Winner

3
Freshdesk logo

Freshdesk

1

Ease of Use Winner

3

SysAid

1

ROI Winner

3

SysAid

1

Productivity Winner

3

SysAid

1

Support Winner

3
Freshdesk logo

Freshdesk

1

Categories Winner

3
Freshdesk logo

Freshdesk

1

Industries Winner

3
Freshdesk logo

Freshdesk

1

Features Winner

3
Freshdesk logo

Freshdesk

1

Small Businesses Winner

3

SysAid

1

Medium Businesses Winner

3

SysAid

1

Enterprise Businesses Winner

3

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