Freshdesk vs SysAid
Features Comparison
Discover how Freshdesk and SysAid compare to each other by their features
Total
130
34
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Asset Tracking
Assignment Management
Automated Responses
Automated Routing
Autoresponders
Availability Management
Batch Communications
Blended Call Center
CES Survey Structure
CMDB
CRM
CSAT Survey Structure
Call Center Management
Call Monitoring
Call Routing
Call Scripting
Call Transcription
Call Transfer
Caller ID
Canned Responses
Capacity Management
Change Management
Chat/Messaging
Chatbot
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Compliance Management
Computer Telephony Integration
Configuration Management
Contact Management
Content Management
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Diagnostic Tools
Discussions/Forums
Document Management
Email Management
Engagement Tracking
Event Logs
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Inventory Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Mobile Interface
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
NPS Survey Structure
Offline Form
On-Demand Communications
Performance Metrics
Predictive Dialer
Prioritization
Problem Management
Process/Workflow Automation
Procurement Management
Queue Management
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Real-time Consumer-facing Chat
Recording
Recurring Issues
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Rich Text Editor
SEO Management
Screen Sharing
Self Service Portal
Sentiment Analysis
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Request Management
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Template Management
Text Analysis
Text Editing
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Troubleshooting
Uptime Reporting
User Management
Video Support
Visual Analytics
Voice Mail
WYSIWYG Editor
Web Traffic Reporting
Workflow Management
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