Freshservice vs SysAid
Features Comparison
Discover how Freshservice and SysAid compare to each other by their features
Total
112
34
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Availability Management
Backup and Recovery
Barcode/Ticket Scanning
CMDB
CRM
Capacity Management
Change Management
Change Tracking
Checklists
Communications Management
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Credential Management
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Data Visualization
Device Auto Discovery
Diagnostic Tools
Digital Signature
Disaster Recovery
Document Storage
Drag & Drop
Electronic Signature
Event Logs
Full Text Search
Help Desk Management
IT Asset Management
IT Asset Tracking
IT Incident Management
Impact Management
Incident Management
Incident Reporting
Inventory Management
Investigation Management
Issue Management
Knowledge Base Management
Knowledge Management
License Inventory
License Management
License Tracking
Maintenance Management
Mobile Access
Multi-Channel Communication
Node Management
OSHA Compliance
On Call Scheduling
Onboarding
Patch Management
Performance Metrics
Performance Monitoring
Policy Management
Portable License
Pre-built Templates
Prioritization
Problem Management
Process/Workflow Automation
Procurement Management
Product Activation
Project Management
Real-Time Monitoring
Real-Time Notifications
Relationship Mapping
Release Management
Reminders
Remote Access/Control
Remote Monitoring & Management
Renewal Management
Reporting & Statistics
Reporting/Analytics
Requisition Management
Resource Allocation & Planning
Risk Assessment
Safety Incident Management
Scheduling
Security Tools
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Request Management
Shadow IT Detection
Spend Management
Subscription Management
Supplier Management
Support Ticket Management
Surveys & Feedback
Task Management
Team Collaboration
Templates
Third-Party Integrations
Ticket Management
Training Management
Trial License
Uptime Reporting
Usage Tracking/Analytics
Version Control
Web Traffic Reporting
Workflow Management
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