SysAid vs Zendesk
Features Comparison
Discover how SysAid and Zendesk compare to each other by their features
Total
34
192
AI/Machine Learning
API
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Analytics
Appointment Scheduling
Assignment Management
Auto-Dialer
Automated Responses
Automated Routing
Automatic Call Distribution
Availability Management
Batch Communications
Blended Call Center
Brand Tracking
CES Survey Structure
CMDB
CRM
CSAT Survey Structure
Calendar/Reminder System
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Canned Responses
Capacity Management
Case Management
Catalog Management
Change Management
Chat/Messaging
Chatbot
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Compliance Management
Computer Telephony Integration
Configuration Management
Contact Management
Content Management
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Diagnostic Tools
Discussions/Forums
Document Management
Document Storage
Drag & Drop Editor
Email Management
Email Marketing
Email Templates
Engagement Tracking
Event Logs
Event Management
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
For Insurance Industry
Forms Management
Full Text Search
Geotargeting
Health Score
Help Desk Management
IT Asset Management
IVR
Ideation
Inbound Call Center
Inbox Management
Incident Management
Insurance Management
Interaction Tracking
Interactive Content
Inventory Management
Issue Auditing
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Live Chat
Macros/Templated Responses
Marketing Automation
Member Directory
Mobile Access
Mobile Interface
Moderation
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Social Integration
Multi-Language
Multiple Scripts
NPS Survey Structure
NPS of Customers
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Opportunity Management
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Pipeline Management
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Project Management
Quality Assurance
Queue Management
Quotes/Estimates
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Recording
Recurring Issues
Referral Tracking
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Rich Text Editor
SEO Management
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Request Management
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Template Management
Territory Management
Text Analysis
Text Editing
Text to Speech
Third-Party Integrations
Ticket Management
Trend Analysis
Uptime Reporting
Usage Tracking/Analytics
User Management
Video Support
Visual Analytics
VoIP
Voice Customization
Voice Mail
WYSIWYG Editor
Web Traffic Reporting
Website Management
Workflow Management
Workforce Management
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