Trustpilot vs Intercom

Discover how Trustpilot and Intercom compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.2 (321,087)
4.3 (4,815)

Value for Money

4.0
4.8

Ease of Use

4.4
4.6

ROI

24%
38%

Productivity

14%
84%

Support

2.4
4.9

Categories

6
9

Industries

58
54

Features

59
83

Small Businesses

23%
20%

Medium Businesses

58%
75%

Enterprise Businesses

19%
5%

Industries Comparison

Administrative

#1
#149

Advertising

#1
#127

Aerospace

#1
#128

Agriculture

#2
N/A

Airlines

#1
N/A

Amusement

#1
#104

Animal Production

#1
#112

Arts

#1
#144

Automotive

#1
#195

Beverage

#1
N/A

Categories Comparison

Chatbot

N/A
#4

Conversational Marketing Platform

N/A
#2

Customer Experience

#1
N/A

Customer Loyalty

#1
N/A

Customer Satisfaction

#1
#9

Customer Support

N/A
#6

Digital Adoption Platform

N/A
#1

Help Desk

N/A
#7

Knowledge Base

N/A
#11

NPS

#1
N/A

Features Comparison

2-Way Messaging

N/A
#6

AI/Machine Learning

#1
#51

Access Controls/Permissions

N/A
#119

Activity Dashboard

N/A
#159

Alerts/Escalation

N/A
#30

Alerts/Notifications

N/A
#157

Appointment Scheduling

N/A
#33

Audience Targeting

N/A
#28

Augmented Analytics

N/A
#3

Automated Responses

#1
#21

Winners

Intercom

1

Overall Winner

3

Trustpilot

1

Reviews Winner

3

Intercom

1

Value for Money Winner

3

Intercom

1

Ease of Use Winner

3

Intercom

1

ROI Winner

3

Intercom

1

Productivity Winner

3

Intercom

1

Support Winner

3

Intercom

1

Categories Winner

3

Trustpilot

1

Industries Winner

3

Intercom

1

Features Winner

3

Trustpilot

1

Small Businesses Winner

3

Intercom

1

Medium Businesses Winner

3

Trustpilot

1

Enterprise Businesses Winner

3

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you