UJET vs inContact Call Center Software

Discover how UJET and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.4 (1,348)
4.1 (2,486)

Value for Money

4.7
3.8

Ease of Use

3.2
3.6

ROI

15%
19%

Productivity

4%
38%

Support

4.8
4.2

Categories

1
9

Industries

4
3

Features

19
73

Small Businesses

27%
32%

Medium Businesses

53%
60%

Enterprise Businesses

20%
8%

Industries Comparison

Automotive

#854
N/A

Chemical

#699
N/A

Finance

N/A
#271

Food

#814
N/A

Insurance

N/A
#209

Manufacturing

#951
N/A

Retail

N/A
#268

Categories Comparison

Auto Dialer

N/A
#5

Call Center Workforce Management

N/A
#6

Call Recording

N/A
#8

Call Tracking

N/A
#6

Contact Center Quality Assurance

N/A
#5

Customer Support

N/A
#9

IVR

#22
#6

Predictive Dialer

N/A
#3

Speech Analytics

N/A
#3

Features Comparison

API

N/A
#140

Activity Dashboard

N/A
#226

Auto-Dialer

#47
#25

Automatic Call Distribution

#37
#18

Automatic Transcription

N/A
#17

CRM

N/A
#143

Call Center Management

#48
#24

Call Disposition

#22
#7

Call Logging

#35
#19

Call Monitoring

#38
#20

Winners

UJET

1

Value for Money Winner

3

UJET

2
3

UJET

2

inContact Call Center Software

1

Productivity Winner

3

UJET

2
3

UJET

1

Industries Winner

3

UJET

2

inContact Call Center Software

1

Small Businesses Winner

3

UJET

2

inContact Call Center Software

1

Medium Businesses Winner

3

UJET

1

Enterprise Businesses Winner

3

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