UJET is a cloud-based customer communication platform that enables businesses to provide omnichannel support experiences for their customers.

UJET works by integrating with existing CRM systems and providing a single, unified interface for customer-facing teams to manage all customer interactions across multiple channels (e.g. voice, text, email, social media).

UJET takes data security very seriously and adheres to industry-standard protocols (e.g. HIPAA, PCI-DSS) to ensure that customer data is protected.

UJET

Name: UJET
Rating: 4.4 (1348 reviews)

UJET is a cloud-based customer service platform that enables businesses to manage and optimize omnichannel customer interactions through AI-driven routing, advanced analytics, and customizable workflows. It streamlines conversation management across multiple channels including phone, SMS, email, messaging apps, and social media platforms, ensuring consistent and high-quality experiences for customers.

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Reviews and Ratings of UJET

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G2 Rating

4.7 (1,081 Reviews)

SaasGuro Rating

Overall 4.4 (1,348 Reviews)

Value for Money

Ease of Use

Support

Capterra Rating

4.6 (140 Reviews)

What verified reviews from expects say about
UJET

Insights from field experts about UJET from first hand

B. Phillips

I was thoroughly disappointed with UJET's clunky interface and lack of customization options. The automation features fell short of expectations, resulting in missed calls and delayed responses. Customer support was unhelpful and seemed disinterested.

T. Campbell

I've been blown away by UJET's seamless customer engagement platform! The intuitive interface and AI-powered automation have streamlined our support process, significantly reducing response times and escalation rates. The analytics dashboard provides actionable insights, allowing us to pro...

A. Collins

I've been using UJET for customer support and it's been game-changing. The AI-powered chat feature has reduced my team's response time by 50% and improved first-contact resolution rates significantly. Integration with our CRM was seamless and the analytics dashboard provides valuable insig...

P. Garcia

I've been thoroughly impressed with UJET's AI-powered customer support platform. The omnichannel approach and seamless integrations have streamlined our support process, allowing us to efficiently address customer inquiries across various touchpoints. The intuitive interface and robust ana...

C. Young

I've been blown away by UJET's seamless omnichannel support and AI-powered chatbots - they've streamlined our customer service process, allowing us to resolve issues faster and deliver an exceptional experience with their intuitive interface and robust analytics.

R. Scott

I've been using UJET for several months now and it's been a game-changer for our customer support team. The omnichannel platform has streamlined our interactions with customers across multiple touchpoints - phone, chat, email, and social media. I love how easily we can switch between chann...

UJET is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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