Intercom vs Whatfix
Features Comparison

Discover how Intercom and Whatfix compare to each other by their features

Total

2-Way Messaging

AI/Machine Learning

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

CES Survey Structure

CRM

CSAT Survey Structure

Campaign Management

Campaign Planning

Campaign Scheduling

Chatbot

Churn Management

Client Management

Client/Property Matching

Code-free Development

Cohort Analysis

Collaboration Tools

Complaint Monitoring

Contact Database

Contact Management

Content Creation

Contextual Guidance

Conversion Tracking

Customer Communication

Customer Data Management

Customer Database

Customer Engagement

Customer Journey Mapping

Customer Segmentation

Customer Support

Customizable Branding

Customizable Forms

Customizable Templates

Data Quality Control

Document Management

Drag & Drop Editor

Email Automation

Email Marketing

Email Templates

Engagement Tracking

Feedback Management

Funnel Analysis

Health Score

Human Handover

In-App Training

Interactive Reports

Knowledge Base Management

Knowledge Management

Language Detection

Launch Management

Lead Capture

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Message Personalization

Mobile Coupons

Mobile Interface

Multi-Channel Communication

Multi-Language

Performance Metrics

Personalization

Polls/Voting

Pre-Configured Bot

Prioritization

Process/Workflow Automation

Product Recommendations

Query Suggestions

Queue Management

Real-Time Chat

Real-Time Notifications

Reporting/Analytics

Retention Tracking

Rich Text Editor

SEO Management

SMS Messaging

Segmentation

Self Service Portal

Self Service Tools

Sentiment Analysis

Service Level Agreement (SLA) Management

Session Recording

Shortcodes

Social Media Integration

Surveys & Feedback

Task Management

Text-to-Win

Third-Party Integrations

Transfers/Routing

Usage Tracking/Analytics

User Management

User Onboarding

Video Chat

Virtual Assistant

Visual Analytics

Workflow Management

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Intercom vs WhatfixFeatures Comparison

Intercom

Whatfix