LiveChat vs WhatsApp
Features Comparison
Discover how LiveChat and WhatsApp compare to each other by their features
Total
53
41
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Alerts/Escalation
Alerts/Notifications
Audio Calls
Automated Routing
Autoresponders
Batch Communications
CRM
Calendar Management
Call Center Management
Canned Responses
Chat/Messaging
Collaboration Tools
Content Management
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Data Security
Discussions/Forums
Document Management
Drag & Drop
Email Management
Feedback Management
File Sharing
Gamification
Geotargeting
IVR
Inbox Management
Interaction Tracking
Interactive Content
Key Performance Indicators
Knowledge Base Management
Lead Qualification
Macros/Templated Responses
Marketing Automation
Mobile Access
Multi-Channel Communication
Offline Form
On-Demand Communications
Opportunity Management
Personalization
Pipeline Management
Prioritization
Proactive Chat
Real-Time Notifications
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Screen Sharing
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Surveys & Feedback
Task Automation
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Conferencing
Video Support
Visual Analytics
Workflow Management
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