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CallCenterNOW

CallCenterNOW is a cloud-based contact center software that provides omnichannel engagement, AI-powered routing, and real-time analytics to deliver exceptional customer experiences and drive business growth.

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Reviews and Ratings of CallCenterNOW

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G2 Rating

4.8 (44 Reviews)

SaasGuro Rating

Overall 4.2 (854 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.6 (25 Reviews)

What verified reviews from expects say about
CallCenterNOW

Insights from field experts about CallCenterNOW from first hand

N. Brown

I've had a fantastic experience with CallCenterNOW - user-friendly interface, efficient call routing and seamless integration with CRM systems. The analytics dashboard provided valuable insights into our sales operations, allowing us to optimize and improve performance. Highly recommended!

K. Miller

I've had an exceptional experience with CallCenterNOW. The intuitive interface made it effortless to set up and customize my campaigns. The AI-driven analytics provided valuable insights into customer behavior, allowing me to refine my strategy effectively. Overall, a highly efficient and ...

A. Thomas

I've had an exceptional experience with CallCenterNOW. The user-friendly interface and seamless integration with our CRM system have streamlined our customer support process significantly. The software's robust features, such as IVR and ACD, have enabled us to handle high call volumes effi...

G. King

I'm thoroughly impressed with CallCenterNOW! As someone who's used it firsthand, I can attest to its user-friendly interface and seamless functionality. The software has streamlined our customer service operations, allowing us to manage a high volume of calls with ease. The reporting featu...

G. Davis

I was thoroughly disappointed with my experience using CallCenterNOW. The software promised an all-in-one solution for managing our customer service operations but fell woefully short of its claims. The user interface is cluttered and outdated, making it difficult to navigate even the most...

CallCenterNOW is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Lusha

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Five9

Five9 is a cloud-based contact center software that automates and streamlines customer interactions, providing features such as automated dialing, call routing, IVR, and analytics to improve customer experience and agent productivity.

CloudTalk

CloudTalk is a cloud-based contact center software that provides businesses with a comprehensive platform for managing customer interactions. It offers features such as call routing, IVR, ACD, and CRM integration, allowing users to streamline their sales, marketing, and support activities in a single interface. The software also includes analytics and AI-powered tools for improving customer experience and agent productivity.

JustCall

JustCall is a cloud-based telephony platform that enables businesses to make and receive calls, send messages, and manage communication workflows through an intuitive interface. It integrates with CRM systems and supports SMS, voice, and video communications.

Kixie PowerCall

Kixie PowerCall is a cloud-based sales engagement platform that automates and optimizes sales outreach, enabling businesses to streamline customer interactions, personalize communication, and drive revenue growth with AI-powered features and analytics-driven insights.

Cloud Predictive Dialer

Cloud-based predictive dialing software that automates outbound sales and customer service calls by dynamically selecting and connecting to available agents based on real-time call center metrics. This intelligent system minimizes idle time, boosts productivity, and enhances overall efficiency, ensuring optimal resource utilization and superior call handling experiences.

VICIdial

VICIdial is a cloud-based call center software that automates and manages telemarketing campaigns with features like predictive dialing, IVR, ACD, and CRM integration, allowing businesses to streamline sales processes and improve customer engagement.

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Frequently asked questions about CallCenterNOW

Find answers to the most relevant queries to be able to make decisions right away.

What is CallCenterNOW?

CallCenterNOW is a cloud-based call center software that helps businesses manage their customer interactions and improve customer experience.

How does CallCenterNOW work?

CallCenterNOW uses artificial intelligence to automatically route calls to the most available agent, reducing wait times and improving first-call resolution rates.

Can I integrate CallCenterNOW with my CRM?

Yes, CallCenterNOW integrates seamlessly with popular CRMs like Salesforce, Zendesk, and Microsoft Dynamics. This allows for a unified view of customer interactions across all channels.

What features does CallCenterNOW offer?

CallCenterNOW offers a range of features, including IVR, call routing, queue management, agent monitoring, reporting, and analytics. It also supports multi-channel engagement via email, chat, and SMS.

Is CallCenterNOW scalable for my business needs?

Yes, CallCenterNOW is designed to scale with your business growth. Our cloud-based infrastructure ensures that you can easily add or remove users as needed, without worrying about maintenance or upgrades.

What kind of support does CallCenterNOW offer?

CallCenterNOW provides 24/7 customer support via phone, email, and chat. Our dedicated team is always available to help with any questions or concerns you may have.

How do I get started with CallCenterNOW?

To get started with CallCenterNOW, simply sign up for a free trial on our website, and one of our experts will guide you through the setup process. We also offer comprehensive training and onboarding to ensure a smooth transition.

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