Hi, how can we help you today?

Hotjar

Hotjar is a user feedback and analytics tool that helps businesses understand their website visitors' behavior, preferences, and pain points through heatmaps, recordings, surveys, and more. It provides actionable insights to improve user experience and conversion rates.

Reviews and Ratings of Hotjar

We have gathered all the data so you don't have to.

Making decisions simple and saving your time and money.

G2 Rating

4.3 (307 Reviews)

SaasGuro Rating

Overall 4.4 (889 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.7 (532 Reviews)

Hotjar Product Reviews

See the platform from within the latest Hotjar videos

What verified reviews from expects say about
Hotjar

Insights from field experts about Hotjar from first hand

J. Young

I was underwhelmed with Hotjar's user experience. The heatmaps were cluttered and difficult to interpret, while the recordings felt invasive and lacking in context. Customer support responses seemed dismissive of my concerns. Despite its promise, I found Hotjar to be more trouble than it w...

K. Miller

I've had the pleasure of using Hotjar and I must say it's been a game-changer for our user experience and feedback loop. The heatmaps and scroll maps have given us unparalleled insights into how users interact with our website, allowing us to make data-driven decisions that improve the ove...

M. Brooks

I've had a terrible experience with Hotjar. Despite its promising features, I found it to be clunky and difficult to use. The setup process was tedious, and I encountered numerous errors when trying to implement heatmaps and scroll maps on my website. Their customer support team seemed unh...

S. Patel

I've been blown away by Hotjar's ease of use and actionable insights - it's been a game-changer for our website optimization efforts, allowing us to better understand user behavior and make data-driven decisions with confidence every time.

C. Stewart

I was excited to try out Hotjar's heatmaps and user recordings features but was left underwhelmed. The setup process was clunky and required way too much manual input, which took up valuable time that I could have spent on actual optimization work. Once set up, the data itself was somewha...

B. Smith

I've been blown away by Hotjar's ability to provide actionable insights on user behavior. The heatmaps and recordings have helped me identify areas for improvement in our website design, resulting in a significant increase in engagement and conversion rates. The intuitive interface makes i...

J. Hernandez

I've been using Hotjar for the past month to analyze user behavior on our website and I'm extremely disappointed. The data they provide is incomplete and inaccurate most of the time. The heatmaps are often distorted or missing crucial information, making it impossible to make informed deci...

Alternatives to Hotjar you might consider and compare

These are alternatives that you can choose from and compare to best align with your interests and filed of expertise.

Pipedrive logo

Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

LiveAgent logo

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Marketing 360 logo

Marketing 360

Marketing 360 is a comprehensive marketing platform that offers a range of tools and features to help small businesses manage their online presence, generate leads, and drive sales. It provides website design, hosting, SEO optimization, email marketing, social media management, lead tracking, and analytics in one easy-to-use interface.

Datadog Cloud Monitoring logo

Datadog Cloud Monitoring

Datadog Cloud Monitoring provides real-time infrastructure performance monitoring and analytics for cloud-scale applications. It offers customizable dashboards, alerting, and log collection to help teams identify issues and optimize resource utilization in complex IT environments.

MailChimp logo

MailChimp

MailChimp is an all-in-one email marketing platform that allows users to create and send professional-looking campaigns with ease. It offers a range of features including template customization, list management, automation tools and analytics integration.

EngageBay Marketing logo

EngageBay Marketing

EngageBay Marketing is an all-in-one marketing software that offers email marketing, lead scoring, chatbots, and CRM tools to help businesses create personalized customer experiences, automate workflows, and drive conversions with its user-friendly interface.

Miro logo

Miro

Miro is a digital workspace platform that enables teams to brainstorm, ideate, and collaborate remotely using virtual sticky notes, whiteboards, and video conferencing features.

Tableau logo

Tableau

Tableau is a data visualization and business intelligence software that enables users to connect to various data sources, create interactive dashboards, and share insights with others. It provides an intuitive interface for data analysis, allowing users to quickly explore and understand complex data sets through maps, charts, and other visualizations.

SEMrush logo

SEMrush

SEMrush is an all-in-one digital marketing toolkit that provides website audits, keyword research, competitor analysis, backlink tracking, and technical SEO audit to help businesses improve their online presence and search engine rankings.

Frequently asked questions about Hotjar

Find answers to the most relevant queries to be able to make decisions right away.

What is Hotjar?

Hotjar is a powerful analytics tool that helps you understand how users interact with your website or application, providing insights to improve user experience and conversion rates.


How does Hotjar collect data?

Hotjar collects data through JavaScript code snippets (called heatmaps, recordings, and feedback tools) that are installed on your website. These snippets record user behavior and send the data back to our servers for analysis.


What types of analytics does Hotjar offer?

Hotjar offers a range of analytics tools, including heatmaps, recordings (also known as session replays), feedback tools, surveys, and A/B testing. These tools provide detailed insights into user behavior and interactions.


How do I set up Hotjar on my website?

To set up Hotjar, you'll need to install a JavaScript code snippet on your website. You can do this by copying the code from our dashboard and pasting it into your website's HTML header.


Is Hotjar compatible with all websites?

Yes, Hotjar is compatible with most modern websites and platforms, including WordPress, Shopify, and more. However, some third-party scripts or plugins may interfere with Hotjar's functionality.


Does Hotjar track individual users?

No, Hotjar does not track individual users. We anonymize user data to ensure that no personal identifiable information (PII) is collected or stored.


Can I use Hotjar with Google Analytics?

Yes, you can use Hotjar alongside Google Analytics. In fact, many of our customers use both tools together to get a more comprehensive understanding of their user behavior.


How do I create a survey or feedback tool in Hotjar?

To create a survey or feedback tool in Hotjar, simply click on the 'Surveys' or 'Feedback' tab in our dashboard and follow the prompts to set up your desired question type.


What is an A/B test in Hotjar?

An A/B test in Hotjar allows you to compare the performance of two different versions of a page, feature, or element on your website. This helps you identify which variation performs better and make data-driven decisions.


How do I get support from Hotjar?

You can reach out to our dedicated support team through our live chat, email ([support@hotjar.com](mailto:support@hotjar.com)), or phone. We're here to help with any questions or issues you may have.



Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you