Hotjar is a user feedback and analytics tool that helps businesses understand their website visitors' behavior, preferences, and pain points through heatmaps, recordings, surveys, and more. It provides actionable insights to improve user experience and conversion rates.
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Hotjar is a powerful analytics tool that helps you understand how users interact with your website or application, providing insights to improve user experience and conversion rates.
Hotjar collects data through JavaScript code snippets (called heatmaps, recordings, and feedback tools) that are installed on your website. These snippets record user behavior and send the data back to our servers for analysis.
Hotjar offers a range of analytics tools, including heatmaps, recordings (also known as session replays), feedback tools, surveys, and A/B testing. These tools provide detailed insights into user behavior and interactions.
To set up Hotjar, you'll need to install a JavaScript code snippet on your website. You can do this by copying the code from our dashboard and pasting it into your website's HTML header.
Yes, Hotjar is compatible with most modern websites and platforms, including WordPress, Shopify, and more. However, some third-party scripts or plugins may interfere with Hotjar's functionality.
No, Hotjar does not track individual users. We anonymize user data to ensure that no personal identifiable information (PII) is collected or stored.
Yes, you can use Hotjar alongside Google Analytics. In fact, many of our customers use both tools together to get a more comprehensive understanding of their user behavior.
To create a survey or feedback tool in Hotjar, simply click on the 'Surveys' or 'Feedback' tab in our dashboard and follow the prompts to set up your desired question type.
An A/B test in Hotjar allows you to compare the performance of two different versions of a page, feature, or element on your website. This helps you identify which variation performs better and make data-driven decisions.
You can reach out to our dedicated support team through our live chat, email ([support@hotjar.com](mailto:support@hotjar.com)), or phone. We're here to help with any questions or issues you may have.
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