JIRA Service Management Alternatives

JIRA Service Management is a help desk and IT service management tool that enables teams to deliver exceptional customer experiences by automating workflows, streamlining issue resolution, and providing real-time insights into service performance.

JIRA Service Management

Overall Rating 4.2 (1,545 Reviews)

Productivity: 51%

ROI: 17%

Alternatives: 25

Categories: 16

Features: 132

Alternative Products

Wrike

Wrike is a cloud-based project management and collaboration platform that helps teams work together more efficiently by automating workflows, assigning tasks, tracking progress, and providing real-time visibility into projects.

Overall Rating 4.2 (6,654 Reviews)

Productivity: 149%

ROI: 42%

Categories: 80

Features: 421

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

Fishbowl

Fishbowl is a type of aquarium that features a transparent or glass container filled with water and fish swimming inside. It allows observers to view the fish from all sides, creating an immersive experience. The fish are often displayed in a small, shallow environment, making them easily visible and interacting with their surroundings in a seemingly natural way.

Overall Rating 4.2 (1,246 Reviews)

Productivity: 16%

ROI: 20%

Categories: 37

Features: 197

Deel

Deel is a global employment platform that streamlines payroll and benefits for remote workers and teams, providing easy onboarding, compliance management, and financial services in over 100 countries.

Overall Rating 4.8 (13,568 Reviews)

Productivity: 89%

ROI: 70%

Categories: 31

Features: 243

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

UpKeep

UpKeep is a mobile-first maintenance management platform designed for small and medium-sized businesses. It streamlines work order creation, assigns tasks to technicians, tracks inventory levels, and generates reports on equipment performance and maintenance history. The software integrates with popular platforms such as Google Drive, Dropbox, and Zapier to enhance its functionality and provide seamless data exchange.

Overall Rating 4.5 (2,360 Reviews)

Productivity: 25%

ROI: 38%

Categories: 25

Features: 143

EZOfficeInventory

EZOfficeInventory is a cloud-based inventory management software designed for businesses of all sizes to track and manage their assets, equipment, and consumables across multiple locations in real-time.

Overall Rating 4.6 (1,866 Reviews)

Productivity: 58%

ROI: 51%

Categories: 24

Features: 159

Asset Panda

Asset Panda is a cloud-based asset management platform that streamlines tracking and inventorying of physical assets, equipment, and supplies across multiple locations, providing real-time visibility, automated reporting, and customizable workflows for improved operational efficiency.

Overall Rating 4.6 (1,439 Reviews)

Productivity: 53%

ROI: 59%

Categories: 22

Features: 140

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

Freshservice

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

Overall Rating 4.6 (1,916 Reviews)

Productivity: 26%

ROI: 6%

Categories: 13

Features: 112

Malwarebytes for Business

Malwarebytes for Business is a comprehensive endpoint protection solution designed to detect and eliminate advanced malware threats. It provides real-time protection against ransomware, Trojans, spyware, adware, and other malicious software, ensuring business continuity by safeguarding endpoints, servers, and cloud environments with AI-powered detection and remediation capabilities.

Overall Rating 4.1 (6,634 Reviews)

Productivity: 50%

ROI: 13%

Categories: 13

Features: 99

ManageEngine Desktop Central

ManageEngine Desktop Central is a unified endpoint management solution that enables IT teams to manage, monitor, and secure their entire desktop ecosystem including Windows, macOS, Linux, and mobile devices.

Overall Rating 4.5 (1,857 Reviews)

Productivity: 28%

ROI: 55%

Categories: 11

Features: 94

GitLab

GitLab is a web-based DevOps platform that provides source code management and version control features similar to GitHub or Bitbucket. It offers a complete development life cycle with integrated tools for CI/CD, issue tracking, and project collaboration.

Overall Rating 4.5 (2,007 Reviews)

Productivity: 78%

ROI: 8%

Categories: 10

Features: 92

iAuditor

iAuditor is a mobile inspection app that allows users to create and assign digital checklists, collect data in real-time, and share reports with stakeholders. It supports various industries and formats, facilitating efficient audits and quality control processes.

Overall Rating 4.6 (371 Reviews)

Productivity: 33%

ROI: 37%

Categories: 10

Features: 61

NAKIVO

NAKIVO is a powerful backup and disaster recovery solution for virtual machines, physical machines, and cloud workloads, offering instant VM recovery, automated backups, and detailed reporting capabilities.

Overall Rating 4.8 (702 Reviews)

Productivity: 74%

ROI: 45%

Categories: 9

Features: 73

Solarwinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management solution that automates incident and request fulfillment, provides customizable workflows, and integrates with existing tools to enhance employee experience and IT efficiency.

Overall Rating 4.4 (2,974 Reviews)

Productivity: 56%

ROI: 9%

Categories: 8

Features: 80

Spiceworks IT Help Desk

Spiceworks is a free and powerful help desk software that streamlines ticketing, asset management, and IT service automation for businesses of all sizes, providing customizable workflows, reporting, and integration with popular third-party tools.

Overall Rating 4.4 (882 Reviews)

Productivity: 48%

ROI: 60%

Categories: 7

Features: 60

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