Solarwinds Service Desk

Name: Solarwinds Service Desk
Rating: 4.4 (2974 reviews)

SolarWinds Service Desk is a cloud-based IT service management solution that automates incident and request fulfillment, provides customizable workflows, and integrates with existing tools to enhance employee experience and IT efficiency.

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Reviews and Ratings of Solarwinds Service Desk

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G2 Rating

4.3 (738 Reviews)

SaasGuro Rating

Overall 4.4 (2,974 Reviews)

Value for Money

Ease of Use

Support

Capterra Rating

4.6 (574 Reviews)

What verified reviews from expects say about
Solarwinds Service Desk

Insights from field experts about Solarwinds Service Desk from first hand

S. Davis

"I've been impressed with SolarWinds Service Desk's intuitive interface and seamless integration capabilities. The automated ticketing and reporting features have streamlined our IT operations, reducing resolution times by up to 30% and improving overall team efficiency."

H. Garcia

Solarwinds Service Desk has streamlined our IT support operations with its intuitive interface and robust feature set. Easy incident tracking, automated workflows, and customizable dashboards have increased efficiency, reduced ticket volume, and improved overall customer satisfaction. High...

N. Evans

I've been impressed with SolarWinds Service Desk's efficiency and ease of use. The customizable workflows allowed me to tailor the system to our specific IT needs, streamlining incident management and problem resolution processes. User-friendly interface made onboarding new staff members s...

M. Scott

I've had a seamless experience with SolarWinds Service Desk - its intuitive interface and robust feature set have streamlined our IT support processes, allowing us to resolve tickets efficiently and providing valuable insights into service delivery and performance.

D. Allen

I've been using SolarWinds Service Desk for several months now and it's genuinely transformed our IT support experience. The user interface is intuitive, making it easy for both tech-savvy staff and non-technical users to navigate and log incidents. Automation of routine tasks has signific...

T. White

I've had the misfortune of using SolarWinds Service Desk for several months and I must say it's been a frustrating experience. The software promised to streamline our IT service management but it's failed to deliver on nearly every count. The interface is cluttered and outdated, making it ...

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