Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses manage their support operations, including tickets, knowledge bases, and reporting.

Freshdesk allows you to create, assign, and track tickets from a single dashboard. You can also set up custom fields, tags, and priorities to categorize and manage your tickets efficiently.

The main difference is that the Free plan has limited features, such as only 3 agents and 0-5 staff members, while the Paid plans offer more features like custom domains, API access, and advanced reporting.

Freshdesk integrates seamlessly with a wide range of third-party apps, such as Google Drive, Slack, and Salesforce. You can also use Zapier to connect your favorite tools and automate workflows.

The Knowledge Base is a built-in feature that allows you to create and manage a library of articles and resources for your customers. This helps reduce repeat tickets and improves customer self-service.

Yes, Freshdesk has mobile apps for both iOS and Android devices. These apps allow you to access and manage tickets, respond to messages, and view reports on the go.

Freshdesk supports multiple languages and can be translated into your local language. You can also use Freshdesk's built-in translation feature to translate tickets and messages in real-time.

Freshdesk provides advanced reporting capabilities that allow you to track and analyze key metrics, such as ticket volume, response time, and customer satisfaction. This helps you identify areas for improvement and make data-driven decisions.

Yes, Freshdesk offers custom branding options that allow you to add your company logo, colors, and domain name. You can also customize the layout and design of your support portal to match your brand identity.

Yes, Freshdesk takes security seriously and meets industry standards for data protection and compliance. All data is encrypted, and access is restricted to authorized personnel only.