Salesforce vs Zendesk
Comparaison des fonctionnalités
Découvrez comment Salesforce et Zendesk se comparent entre eux par leurs fonctionnalités
Access Controls/Permissions
Automatic Call Distribution
Business Card/Badge Scanning
Communications Management
Computer Telephony Integration
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Customer Experience Management
Demographic/Firmographic Data
For Sales Teams/Organizations
Graphical Data Presentation
Insurance Eligibility Verification
Key Performance Indicators
Knowledge Base Management
Lead Verification/Validation
Macros/Templated Responses
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Social Integration
Negative Feedback Management
Price and Cost Calculations
Process/Workflow Automation
Recurring/Subscription Billing
Resource Allocation & Planning
Safety Incident Management
Sales Activity Management
Sales Pipeline Management
Self Service Data Preparation
Service Level Agreement (SLA) Management
Service Request Management
Support Ticket Management
