Spiceworks IT Help Desk Alternatives

Spiceworks is a free and powerful help desk software that streamlines ticketing, asset management, and IT service automation for businesses of all sizes, providing customizable workflows, reporting, and integration with popular third-party tools.

Spiceworks IT Help Desk

Overall Rating 4.4 (882 Reviews)

Productivity: 48%

ROI: 60%

Alternatives: 46

Categories: 7

Features: 60

Alternative Products

Wrike

Wrike is a cloud-based project management and collaboration platform that helps teams work together more efficiently by automating workflows, assigning tasks, tracking progress, and providing real-time visibility into projects.

Overall Rating 4.2 (6,654 Reviews)

Productivity: 149%

ROI: 42%

Categories: 80

Features: 421

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

Google Cloud Platform

Google Cloud Platform is a suite of cloud computing services offered by Google that enables businesses to build and deploy scalable applications, store and analyze large datasets, and manage infrastructure resources in a flexible and secure environment.

Overall Rating 4.5 (53,693 Reviews)

Productivity: 159%

ROI: 73%

Categories: 43

Features: 272

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

Datadog Cloud Monitoring

Datadog Cloud Monitoring provides real-time infrastructure performance monitoring and analytics for cloud-scale applications. It offers customizable dashboards, alerting, and log collection to help teams identify issues and optimize resource utilization in complex IT environments.

Overall Rating 4.4 (851 Reviews)

Productivity: 57%

ROI: 73%

Categories: 28

Features: 177

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

EngageBay Marketing

EngageBay Marketing is an all-in-one marketing software that offers email marketing, lead scoring, chatbots, and CRM tools to help businesses create personalized customer experiences, automate workflows, and drive conversions with its user-friendly interface.

Overall Rating 4.8 (1,909 Reviews)

Productivity: 53%

ROI: 67%

Categories: 25

Features: 176

Tableau

Tableau is a data visualization and business intelligence software that enables users to connect to various data sources, create interactive dashboards, and share insights with others. It provides an intuitive interface for data analysis, allowing users to quickly explore and understand complex data sets through maps, charts, and other visualizations.

Overall Rating 4.5 (4,489 Reviews)

Productivity: 78%

ROI: 5%

Categories: 22

Features: 150

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

mHelpDesk

mHelpDesk is a cloud-based field service management software that helps businesses streamline scheduling, dispatching, and customer communication through its user-friendly interface and real-time tracking capabilities.

Overall Rating 4.0 (1,062 Reviews)

Productivity: 33%

ROI: 50%

Categories: 19

Features: 132

Anypoint Platform

Anypoint Platform is a comprehensive integration platform as a service (iPaaS) that enables businesses to connect applications, services, and APIs across multiple protocols, data formats, and deployment models. It provides a unified experience for designing, deploying, and managing integrations at scale, with features such as API management, workflow automation, and real-time analytics.

Overall Rating 4.4 (1,273 Reviews)

Productivity: 48%

ROI: 50%

Categories: 19

Features: 122

Splunk

Splunk is a software platform that enables users to collect, monitor, and analyze machine-generated data from various sources. It provides real-time visibility into IT infrastructure, applications, and security systems, helping organizations identify issues, optimize performance, and make informed decisions with insights gained from their data.

Overall Rating 4.4 (1,034 Reviews)

Productivity: 10%

ROI: 43%

Categories: 18

Features: 128

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

JIRA Service Management

JIRA Service Management is a help desk and IT service management tool that enables teams to deliver exceptional customer experiences by automating workflows, streamlining issue resolution, and providing real-time insights into service performance.

Overall Rating 4.2 (1,545 Reviews)

Productivity: 51%

ROI: 17%

Categories: 16

Features: 132

Box

Box is a cloud content management platform that enables secure collaboration and file sharing across teams, departments, and organizations. It provides features for version control, editing, and analytics to streamline workflows and enhance productivity.

Overall Rating 4.2 (11,014 Reviews)

Productivity: 14%

ROI: 37%

Categories: 16

Features: 116

Aha

Aha is a product development and project management software that helps teams plan, track, and deliver digital products. It provides features such as roadmap planning, user story creation, prioritization, and task assignment, allowing teams to collaborate and stay organized throughout the product development process.

Overall Rating 4.3 (1,234 Reviews)

Productivity: 32%

ROI: 6%

Categories: 15

Features: 101

NinjaOne

NinjaOne is a cloud-based IT management and monitoring platform that provides real-time visibility into device health, incident response, and remote monitoring and management of Windows, macOS, Linux, and IoT devices.

Overall Rating 4.6 (317 Reviews)

Productivity: 33%

ROI: 51%

Categories: 14

Features: 103

Lucky Orange

Lucky Orange is a cloud-based customer experience analytics platform that provides real-time feedback and insights to businesses, helping them improve user engagement, conversion rates, and overall online performance.

Overall Rating 4.8 (956 Reviews)

Productivity: 65%

ROI: 50%

Categories: 14

Features: 118

Freshservice

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

Overall Rating 4.6 (1,916 Reviews)

Productivity: 26%

ROI: 6%

Categories: 13

Features: 112

Site24x7

Site24x7 is a cloud-based monitoring and analytics platform that offers real-time visibility into website performance, application uptime, and server health. It provides detailed reports, alerts, and dashboards to help users identify issues, troubleshoot problems, and optimize their IT infrastructure for improved reliability and user experience.

Overall Rating 4.6 (565 Reviews)

Productivity: 84%

ROI: 75%

Categories: 13

Features: 93

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