Genesys Cloud vs CloudTalk

Discover how Genesys Cloud and CloudTalk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
4.2 (1,775)

Value for Money

4.7
3.6

Ease of Use

3.9
4.4

ROI

16%
13%

Productivity

24%
27%

Support

3.1
4.4

Categories

3
6

Industries

65
11

Features

39
52

Small Businesses

12%
17%

Medium Businesses

80%
75%

Enterprise Businesses

8%
8%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Call Accounting

Call Center Workforce Management

Contact Center Quality Assurance

IVR

Predictive Dialer

Softphone

Telemarketing

Features Comparison

Activity Dashboard

Agent Interface

Auto-Dialer

Automatic Call Distribution

By-Extension Reporting

CRM

Call Center Management

Call Disposition

Call Duration

Call Logging

Winners

CloudTalk

1

Overall Winner

3

CloudTalk

1

Reviews Winner

3

Genesys Cloud

1

Value for Money Winner

3

CloudTalk

1

Ease of Use Winner

3

Genesys Cloud

1

ROI Winner

3

CloudTalk

1

Productivity Winner

3

CloudTalk

1

Support Winner

3

CloudTalk

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

CloudTalk

1

Features Winner

3

CloudTalk

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

Genesys Cloud

1

Enterprise Businesses Winner

3

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