CloudTalk vs Genesys Cloud
Features Comparison
Discover how CloudTalk and Genesys Cloud compare to each other by their features
Total
52
39
Activity Dashboard
Agent Interface
Auto-Dialer
Automatic Call Distribution
By-Extension Reporting
CRM
Call Center Management
Call Disposition
Call Duration
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Volume
Callback Scheduling
Caller ID
Campaign Management
Campaign Specific Caller ID
Compliance Management
Computer Telephony Integration
Contact Management
Cost Analysis
Customer Experience Management
Customer Surveys
Employee Coaching Tools
Employee Scheduling
FCC Compliance
FTC Compliance
Feedback Management
For Call Centers
IVR
Inbound Call Center
Inbound Reporting
Interaction Tracking
Intraday Management
KPI Monitoring
Labor Forecasting
Lead Distribution
Leave Tracking
List Management
Live Chat
Multi-Channel Communication
Multiple Scoring Models
Multiple Scripts
Outbound Reporting
Performance Metrics
Phone Key Input
Predictive Dialer
Process/Workflow Automation
Productivity Analysis
Quality Management
Queue Management
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Sentiment Analysis
Survey/Poll Management
Text to Speech
Third-Party Integrations
Usage Tracking/Analytics
Video Conferencing
Voice Customization
Voice Mail
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