LiveAgent Alternatives

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

LiveAgent

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Alternatives: 35

Categories: 30

Features: 193

Alternative Products

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

Overall Rating 4.4 (7,651 Reviews)

Productivity: 128%

ROI: 95%

Categories: 41

Features: 226

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

Zoho CRM

Zoho CRM is a cloud-based customer relationship management software that helps businesses manage contacts, leads, accounts, and sales pipelines. It offers features like sales automation, marketing automation, and analytics to boost sales and productivity.

Overall Rating 4.2 (14,644 Reviews)

Productivity: 86%

ROI: 12%

Categories: 28

Features: 176

Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

Overall Rating 4.4 (55 Reviews)

Productivity: 114%

ROI: 39%

Categories: 25

Features: 205

EngageBay Marketing

EngageBay Marketing is an all-in-one marketing software that offers email marketing, lead scoring, chatbots, and CRM tools to help businesses create personalized customer experiences, automate workflows, and drive conversions with its user-friendly interface.

Overall Rating 4.8 (1,909 Reviews)

Productivity: 53%

ROI: 67%

Categories: 25

Features: 176

Confluence

Confluence is a collaborative software platform that enables teams to create, share, and manage content in one place. It allows users to store meeting minutes, project plans, and product documentation, while also integrating with other tools like Jira and Trello. Confluence's wiki-style interface supports rich text editing, images, and links, making it easy for teams to collaborate on complex projects.

Overall Rating 4.3 (7,398 Reviews)

Productivity: 13%

ROI: 42%

Categories: 24

Features: 162

Slack

Slack is a communication platform that enables teams to collaborate through messaging, voice and video calls, file sharing, and integration with other productivity tools.

Overall Rating 4.6 (57,606 Reviews)

Productivity: 42%

ROI: 13%

Categories: 23

Features: 159

Webex

Webex is a video conferencing and online meeting platform that enables users to connect with others remotely through voice and video calls, screen sharing, and virtual whiteboarding in real-time.

Overall Rating 4.3 (27,384 Reviews)

Productivity: 4%

ROI: 7%

Categories: 22

Features: 159

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

Weave

Weave is a user-friendly platform that automates IT asset management, software deployment, and endpoint security, streamlining workflows for organizations of all sizes with customizable dashboards and integrations.

Overall Rating 4.4 (1,184 Reviews)

Productivity: 7%

ROI: 52%

Categories: 13

Features: 111

Nextiva

Nextiva is a cloud-based business communication platform offering VoIP phone systems, video conferencing, and customer engagement tools for small to medium-sized businesses, simplifying operations and enhancing customer experience.

Overall Rating 4.6 (8,408 Reviews)

Productivity: 92%

ROI: 6%

Categories: 12

Features: 97

RingCentral MVP

RingCentral MVP is a unified communications as a service (UCaaS) platform that integrates voice, video, team messaging, and collaboration in one cloud-based solution. It offers advanced features such as AI-driven call management, contact center capabilities, and analytics to streamline business communications and improve productivity.

Overall Rating 4.2 (1,980 Reviews)

Productivity: 21%

ROI: 10%

Categories: 10

Features: 64

GoTo Connect

GoTo Connect is a cloud-based meeting and collaboration platform that enables users to hold video meetings, share screens, and collaborate in real-time. It offers features such as virtual whiteboards, chat functions, and integration with popular productivity tools like Google Drive and Microsoft Office. The software also allows for seamless connectivity across devices, including desktops, laptops, tablets, and mobile phones.

Overall Rating 4.4 (2,049 Reviews)

Productivity: 69%

ROI: 1%

Categories: 10

Features: 63

BirdEye

BirdEye is a reputation management platform that helps small businesses monitor and improve their online presence by tracking reviews on various platforms, identifying areas for improvement, and generating customized marketing campaigns.

Overall Rating 4.6 (4,258 Reviews)

Productivity: 17%

ROI: 18%

Categories: 10

Features: 80

Talkdesk

Talkdesk is a cloud-based contact center software that provides businesses with an all-in-one platform for customer engagement. It offers features such as omnichannel communication, AI-powered routing, and analytics-driven insights to help companies deliver exceptional customer experiences. The software also includes integration capabilities with popular CRM systems, enabling seamless data sharing and automation of business processes.

Overall Rating 3.8 (3,993 Reviews)

Productivity: 19%

ROI: 7%

Categories: 10

Features: 80

Intercom

Intercom is a customer messaging platform that helps businesses build relationships with customers through personalized messaging and automation, enabling them to engage, support, and sell to their audience across multiple channels.

Overall Rating 4.3 (4,815 Reviews)

Productivity: 84%

ROI: 38%

Categories: 9

Features: 83

inContact Call Center Software

inContact Call Center Software is a cloud-based contact center platform that offers omnichannel engagement, AI-driven routing, and real-time analytics to help businesses streamline customer interactions, improve agent productivity, and deliver exceptional customer experiences.

Overall Rating 4.1 (2,486 Reviews)

Productivity: 38%

ROI: 19%

Categories: 9

Features: 73

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