ManageEngine Service Desk Plus

Centralize IT support with ManageEngine Service Desk Plus, a comprehensive helpdesk software that automates incident management, streamlines asset tracking, and boosts team productivity in one easy-to-use platform.

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Reviews and Ratings of ManageEngine Service Desk Plus

We’ve gathered all the data so you don’t have to, making decisions simple and saving you time and money.

4.3 (454)

ROI

Productivity

Value for Money

4.3

Ease of Use

4.1

Support

4.0

Usage by Business Size

28%

52%

20%

Categories - 1

Incident Management

Features - 11

Alerts/Notifications

Audit Trail

Communications Management

Corrective and Preventive Actions (CAPA)

Disaster Recovery

IT Incident Management

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Find features critical for making decisions

Find a specific feature the platform should have to be a great fit for your organisation.

Can this product help us with Incident Reporting?

Can this product help us with OSHA Compliance?

Can this product help us with Investigation Management?

Can this product help us with On Call Scheduling?

ManageEngine Service Desk Plus Pricing Plans

Find out which pricing plan is the best fit for you.

Free

Up to 5 agents

Pro

For up to 25 users (agents, managers, and supervisors)

$745

Standard

For up to 50 users (agents, managers, and supervisors) with additional features

$1245

Premium

For up to 100 users (agents, managers, and supervisors) with advanced features

$2445

Enterprise

For large-scale organizations with customized features

$4445

ManageEngine Service Desk Plus Product Reviews

See the platform from within the latest ManageEngine Service Desk Plus videos.

What verified reviews from expects say about
ManageEngine Service Desk Plus

Insights from field experts about ManageEngine Service Desk Plus from first hand.

R. Brooks

I've had an exceptional experience with ManageEngine Service Desk Plus. Its intuitive interface and robust features have streamlined our IT service management processes, improving efficiency and customer satisfaction significantly.

B. Lee

"I'm thoroughly impressed with ManageEngine Service Desk Plus. Its user-friendly interface and robust feature set have streamlined our IT support process. The automation capabilities and customizable dashboards have significantly reduced ticket resolution times and improved overall efficie...

L. Moore

Underwhelming experience with ManageEngine Service Desk Plus. The software's cluttered interface and limited customization options hindered our ability to streamline workflows and improve customer service. Too many features but poor execution left us frustrated.

R. Anderson

ManageEngine Service Desk Plus has streamlined our IT support process significantly. Its customizable workflows and robust reporting features have improved incident resolution times and enhanced our customers' satisfaction levels remarkably.

S. Parker

I've had an excellent experience with ManageEngine Service Desk Plus. The intuitive interface and seamless integration with our existing IT systems have greatly streamlined ticket management. Customizable dashboards and automated workflows have significantly improved our team's efficiency....

G. Williams

I've been using ManageEngine ServiceDesk Plus for over six months now and I must say it's been a game-changer for our IT department. The ease of use and user-friendly interface have made it incredibly simple to onboard new staff members and train them on the system. The customizable forms ...

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