ManageEngine Service Desk Plus Alternatives

ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) solution that enables organizations to automate incident, problem, and change management processes. It provides features such as request management, asset management, and reporting capabilities to help streamline IT operations and improve customer satisfaction. The software offers customizable workflows, self-service portals, and integration with popular IT tools like Active Directory and ticketing systems.

ManageEngine Service Desk Plus

Overall Rating 4.3 (454 Reviews)

Productivity: 6%

ROI: 1%

Alternatives: 10

Categories: 1

Features: 11

Alternative Products

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

Datadog Cloud Monitoring

Datadog Cloud Monitoring provides real-time infrastructure performance monitoring and analytics for cloud-scale applications. It offers customizable dashboards, alerting, and log collection to help teams identify issues and optimize resource utilization in complex IT environments.

Overall Rating 4.4 (851 Reviews)

Productivity: 57%

ROI: 73%

Categories: 28

Features: 177

Workday HCM

Workday Human Capital Management (HCM) is a cloud-based solution that streamlines HR, payroll, and talent management processes. It provides automated workflows, real-time analytics, and mobile access to enable organizations to attract, retain, and develop top talent while driving business results. The platform offers a unified experience for employees, managers, and administrators, facilitating strategic decision-making and improved employee engagement.

Overall Rating 3.9 (1,858 Reviews)

Productivity: 35%

ROI: 20%

Categories: 18

Features: 185

Splunk

Splunk is a software platform that enables users to collect, monitor, and analyze machine-generated data from various sources. It provides real-time visibility into IT infrastructure, applications, and security systems, helping organizations identify issues, optimize performance, and make informed decisions with insights gained from their data.

Overall Rating 4.4 (1,034 Reviews)

Productivity: 10%

ROI: 43%

Categories: 18

Features: 128

JIRA Service Management

JIRA Service Management is a help desk and IT service management tool that enables teams to deliver exceptional customer experiences by automating workflows, streamlining issue resolution, and providing real-time insights into service performance.

Overall Rating 4.2 (1,545 Reviews)

Productivity: 51%

ROI: 17%

Categories: 16

Features: 132

Site24x7

Site24x7 is a cloud-based monitoring and analytics platform that offers real-time visibility into website performance, application uptime, and server health. It provides detailed reports, alerts, and dashboards to help users identify issues, troubleshoot problems, and optimize their IT infrastructure for improved reliability and user experience.

Overall Rating 4.6 (565 Reviews)

Productivity: 84%

ROI: 75%

Categories: 13

Features: 93

Freshservice

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

Overall Rating 4.6 (1,916 Reviews)

Productivity: 26%

ROI: 6%

Categories: 13

Features: 112

iAuditor

iAuditor is a mobile inspection app that allows users to create and assign digital checklists, collect data in real-time, and share reports with stakeholders. It supports various industries and formats, facilitating efficient audits and quality control processes.

Overall Rating 4.6 (371 Reviews)

Productivity: 33%

ROI: 37%

Categories: 10

Features: 61

Solarwinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management solution that automates incident and request fulfillment, provides customizable workflows, and integrates with existing tools to enhance employee experience and IT efficiency.

Overall Rating 4.4 (2,974 Reviews)

Productivity: 56%

ROI: 9%

Categories: 8

Features: 80

PagerDuty

PagerDuty is a cloud-based incident management and monitoring platform that helps teams detect, diagnose, and resolve IT incidents quickly. It automates workflows and provides real-time insights to minimize downtime and maximize business resilience.

Overall Rating 4.6 (1,398 Reviews)

Productivity: 21%

ROI: 46%

Categories: 6

Features: 57

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