ServiceNow is a cloud-based platform that provides IT service management, workflow automation, and customer service management tools.

ServiceNow

Streamline IT and business operations with ServiceNow's cloud-based platform, delivering workflow automation, incident management, and service desk solutions to boost productivity and efficiency.

Get Started

Reviews and Ratings of ServiceNow

We’ve gathered all the data so you don’t have to, making decisions simple and saving you time and money.

4.4 (2,430)

ROI

22%

Productivity

24%

Value for Money

4.1

Ease of Use

4.3

Support

3.9

Usage by Business Size

18%

66%

16%

Categories - 4

CMDB

Cloud Management

Configuration Management Tools

Data Center Management

Features - 34

Audit Management

Audit Trail

Business Process Automation

Capacity Analytics

Capacity Management

Change Management

Get Started with ServiceNow now!

Find features critical for making decisions

Find a specific feature the platform should have to be a great fit for your organisation.

Can this product help us with Reporting/Analytics?

Can this product help us with Compliance Management?

Can this product help us with Third-Party Integrations?

Can this product help us with Workflow Management?

ServiceNow Pricing Plans

Find out which pricing plan is the best fit for you.

Essential

Create custom forms and fields with our intuitive platform.

$45

Standard

Streamline incident, problem, change, and request management across your organization.

$90

Professional

Improve efficiency and productivity with a broad set of IT service management capabilities.

$210

Enterprise

Transform your business operations and achieve greater efficiency, accuracy, and speed.

$540

ServiceNow Product Reviews

See the platform from within the latest ServiceNow videos.

What verified reviews from expects say about
ServiceNow

Insights from field experts about ServiceNow from first hand.

J. Brooks

I've experienced significant improvements in workflow efficiency and customer satisfaction since implementing ServiceNow. The intuitive interface and robust features have streamlined our IT service management processes, allowing us to focus on high-priority tasks and deliver exceptional re...

S. Miller

I've had an exceptional experience with ServiceNow - its intuitive interface and robust features have streamlined my IT service management, enabling me to efficiently resolve incidents and requests while gaining valuable insights into our workflow. Highly recommend!

E. Miller

I was underwhelmed by ServiceNow's inability to meet our ITIL expectations. The workflow automation promised much but delivered inconsistent results and a clunky user interface that hindered adoption. Overall, a subpar experience.

B. Garcia

I've been using ServiceNow for project management and it's been a game-changer. The intuitive interface makes it easy to navigate and prioritize tasks. Automating workflows has saved me so much time, allowing me to focus on high-impact activities. The scalability is impressive too - as my ...

C. Edwards

ServiceNow has exceeded my expectations with its seamless workflow automation and intuitive interface. I've witnessed significant productivity gains and improved incident resolution rates across our organization, making it a valuable addition to our ITSM toolkit.

R. Jackson

"I've had a seamless experience with ServiceNow. The intuitive interface and robust feature set have streamlined our IT operations, enabling us to resolve issues more efficiently and freeing up resources for strategic initiatives."

D. King

I've experienced tremendous efficiency with ServiceNow's workflow automation and ITSM capabilities. Its user-friendly interface simplified incident management, while the robust reporting feature allowed for data-driven decision-making. The seamless integration with existing tools was a sig...

Get Started with ServiceNow now!

ServiceNow is best fit for these top industries

Visit Website

Accommodation

Accommodation industry software for property management, guest services, and booking operations. Advanced solutions to handle reservations, manage facilities, and improve guest experiences. Key tools for smooth and welcoming accommodation services.

Administrative

Administrative industry software for task management, document handling, and communication. Advanced solutions to organize workflows, track progress, and improve efficiency. Key tools for smooth and effective administrative operations.

Advertising

Advertising industry software for campaign management, audience analytics, and creative collaboration. Advanced solutions to plan campaigns, track performance, and design content. Essential tools for impactful and successful advertising efforts.

Alternatives to ServiceNow you might consider and compare

These are alternatives that you can choose from and compare to best align with your interests and filed of expertise.

Google Cloud Platform

Unlock scalable, innovative, reliable cloud solutions with Google Cloud Platform. Harness flexibility, performance optimization, and advanced AI/ML to transform your business with cutting-edge technology.

Datadog Cloud Monitoring

Datadog Cloud Monitoring provides real-time insights into cloud performance with unified dashboards, enabling seamless DevOps workflows for efficient system management and scalability.

Anypoint Platform

Anypoint Platform is a leading integration platform that simplifies API management, connects systems seamlessly, and accelerates digital transformation with powerful tools for building, managing, and scaling APIs efficiently.

Splunk

Unlock machine data insights with Splunk's powerful analytics platform.

JIRA Service Management

JIRA Service Management is a comprehensive service management solution that streamlines workflows, enhances collaboration, and delivers efficient incident resolution for improved IT operations.

Freshservice

Freshservice streamlines IT service management with powerful automation tools, boosting productivity and enhancing customer satisfaction through efficient ticket resolution.