ServiceNow

Streamline IT and business operations with ServiceNow's cloud-based platform, delivering workflow automation, incident management, and service desk solutions to boost productivity and efficiency.

Reviews and Ratings of ServiceNow

We’ve gathered all the data so you don’t have to, making decisions simple and saving you time and money.

4.4 (2,430)

ROI

22%

Productivity

24%

Value for Money

4.1

Ease of Use

4.3

Support

3.9

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ServiceNow Pricing Plans

Find out which pricing plan is the best fit for you.

Essential

Create custom forms and fields with our intuitive platform.

$45

Standard

Streamline incident, problem, change, and request management across your organization.

$90

Professional

Improve efficiency and productivity with a broad set of IT service management capabilities.

$210

Enterprise

Transform your business operations and achieve greater efficiency, accuracy, and speed.

$540

ServiceNow Product Reviews

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What verified reviews from expects say about
ServiceNow

Insights from field experts about ServiceNow from first hand.

J. Brooks

I've experienced significant improvements in workflow efficiency and customer satisfaction since implementing ServiceNow. The intuitive interface and robust features have streamlined our IT service management processes, allowing us to focus on high-priority tasks and deliver exceptional re...

S. Miller

I've had an exceptional experience with ServiceNow - its intuitive interface and robust features have streamlined my IT service management, enabling me to efficiently resolve incidents and requests while gaining valuable insights into our workflow. Highly recommend!

E. Miller

I was underwhelmed by ServiceNow's inability to meet our ITIL expectations. The workflow automation promised much but delivered inconsistent results and a clunky user interface that hindered adoption. Overall, a subpar experience.

B. Garcia

I've been using ServiceNow for project management and it's been a game-changer. The intuitive interface makes it easy to navigate and prioritize tasks. Automating workflows has saved me so much time, allowing me to focus on high-impact activities. The scalability is impressive too - as my ...

C. Edwards

ServiceNow has exceeded my expectations with its seamless workflow automation and intuitive interface. I've witnessed significant productivity gains and improved incident resolution rates across our organization, making it a valuable addition to our ITSM toolkit.

R. Jackson

"I've had a seamless experience with ServiceNow. The intuitive interface and robust feature set have streamlined our IT operations, enabling us to resolve issues more efficiently and freeing up resources for strategic initiatives."

D. King

I've experienced tremendous efficiency with ServiceNow's workflow automation and ITSM capabilities. Its user-friendly interface simplified incident management, while the robust reporting feature allowed for data-driven decision-making. The seamless integration with existing tools was a sig...

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Frequently asked questions about ServiceNow

Find answers to the most relevant queries to be able to make decisions right away.

What is ServiceNow?

ServiceNow is a cloud-based platform that provides IT service management, workflow automation, and customer service management tools.


What are the different types of applications available on ServiceNow?

ServiceNow offers various applications such as IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), and more.


Can I customize ServiceNow to meet my organization's specific needs?

Yes, ServiceNow is highly customizable. You can create custom forms, tables, and workflows to fit your business requirements.


How does ServiceNow handle security and compliance?

ServiceNow provides robust security features such as role-based access control, encryption, and compliance with industry standards like HIPAA and GDPR.


Can I integrate ServiceNow with other systems and applications?

Yes, ServiceNow has a strong integration framework that allows you to connect it with other systems, applications, and data sources using APIs, webhooks, or pre-built connectors.


How does ServiceNow handle incident management and problem resolution?

ServiceNow provides a comprehensive incident management and problem resolution workflow that enables you to track and resolve issues efficiently.


Can I use ServiceNow for IT asset management and inventory?

Yes, ServiceNow offers a robust IT asset management module that helps you track and manage your organization's assets, including hardware, software, and licenses.


How does ServiceNow provide reporting and analytics capabilities?

ServiceNow provides a powerful reporting engine that allows you to create custom reports, dashboards, and visualizations to gain insights into your business operations.



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