ServiceNow is a cloud-based platform that provides IT service management, workflow automation, and customer service management tools.

ServiceNow

Name: ServiceNow
Rating: 4.4 (2430 reviews)

ServiceNow is a cloud-based platform that automates and streamlines IT service management, human resources, customer service, and security operations processes through customizable workflows, AI-powered insights, and mobile access.

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Reviews and Ratings of ServiceNow

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G2 Rating

4.4 (2,140 Reviews)

SaasGuro Rating

Overall 4.4 (2,430 Reviews)

Value for Money

Ease of Use

Support

Capterra Rating

4.5 (278 Reviews)

What verified reviews from expects say about
ServiceNow

Insights from field experts about ServiceNow from first hand

J. Brooks

I've experienced significant improvements in workflow efficiency and customer satisfaction since implementing ServiceNow. The intuitive interface and robust features have streamlined our IT service management processes, allowing us to focus on high-priority tasks and deliver exceptional re...

S. Miller

I've had an exceptional experience with ServiceNow - its intuitive interface and robust features have streamlined my IT service management, enabling me to efficiently resolve incidents and requests while gaining valuable insights into our workflow. Highly recommend!

E. Miller

I was underwhelmed by ServiceNow's inability to meet our ITIL expectations. The workflow automation promised much but delivered inconsistent results and a clunky user interface that hindered adoption. Overall, a subpar experience.

B. Garcia

I've been using ServiceNow for project management and it's been a game-changer. The intuitive interface makes it easy to navigate and prioritize tasks. Automating workflows has saved me so much time, allowing me to focus on high-impact activities. The scalability is impressive too - as my ...

C. Edwards

ServiceNow has exceeded my expectations with its seamless workflow automation and intuitive interface. I've witnessed significant productivity gains and improved incident resolution rates across our organization, making it a valuable addition to our ITSM toolkit.

R. Jackson

"I've had a seamless experience with ServiceNow. The intuitive interface and robust feature set have streamlined our IT operations, enabling us to resolve issues more efficiently and freeing up resources for strategic initiatives."

D. King

I've experienced tremendous efficiency with ServiceNow's workflow automation and ITSM capabilities. Its user-friendly interface simplified incident management, while the robust reporting feature allowed for data-driven decision-making. The seamless integration with existing tools was a sig...

ServiceNow is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about ServiceNow

Find answers to the most relevant queries to be able to make decisions right away.

What is ServiceNow?

What are the different types of applications available on ServiceNow?

Can I customize ServiceNow to meet my organization's specific needs?

How does ServiceNow handle security and compliance?

Can I integrate ServiceNow with other systems and applications?

How does ServiceNow handle incident management and problem resolution?

Can I use ServiceNow for IT asset management and inventory?

How does ServiceNow provide reporting and analytics capabilities?

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