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Userlike Live Chat

Userlike is a cloud-based live chat software that enables businesses to communicate with customers in real-time. It offers customizable templates, multi-language support, and integration with various CRM systems. Userlike Live Chat allows agents to respond quickly and efficiently to customer inquiries, providing personalized support across various channels, including website, mobile app, or messaging platforms.

Reviews and Ratings of Userlike Live Chat

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G2 Rating

4.4 (453 Reviews)

SaasGuro Rating

Overall 4.5 (1,667 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.6 (646 Reviews)

What verified reviews from expects say about
Userlike Live Chat

Insights from field experts about Userlike Live Chat from first hand

L. Ramos

I'm extremely disappointed with Userlike Live Chat's lack of customization options and clunky interface which led to a poor customer experience for our users. Constant glitches and errors made it unreliable for our business.

S. Robinson

I've had an excellent experience with Userlike's live chat feature - easy to set up, intuitive interface, and seamless integration with our CRM. The real-time analytics and automated responses saved us time and improved customer satisfaction, making it a valuable addition to our support te...

M. Miller

I've been using Userlike for my e-commerce site and I'm impressed with its seamless integration and intuitive interface. The real-time chat functionality has significantly improved our customer support experience, allowing us to promptly address customer inquiries. The customizable trigger...

D. Anderson

I've had an exceptional experience with Userlike Live Chat. The intuitive interface allowed me to set up and customize our live chat feature in no time. Customer engagement has increased significantly since implementation, and support tickets have decreased by over 30%. I highly recommend ...

K. Anderson

I've had an amazing experience using Userlike Live Chat for my customer support. The intuitive interface makes it a breeze to manage multiple conversations at once and respond quickly to customers' queries. I love how customizable the chat widget is, allowing me to tailor the look and feel...

D. Thomas

I've been using Userlike for my e-commerce website and I'm thoroughly impressed. The live chat feature has significantly reduced response times and improved customer satisfaction. The intuitive interface and seamless integration with our CMS have made it easy to manage conversations and ga...

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Frequently asked questions about Userlike Live Chat

Find answers to the most relevant queries to be able to make decisions right away.

What is Userlike Live Chat?

Userlike Live Chat is a cloud-based live chat platform that enables businesses to engage with their customers in real-time, providing a seamless and personalized experience.


How does Userlike Live Chat work?

Userlike Live Chat uses a JavaScript widget to integrate with your website, allowing visitors to initiate chats with your customer support team. Our platform then routes conversations to the most suitable agent based on their availability and skills.


What features does Userlike Live Chat offer?

Userlike Live Chat offers a range of features, including chat routing, agent assignment, automated greetings, customizable templates, file sharing, and analytics. Our platform also integrates with popular CRM systems and helpdesk tools.


Is Userlike Live Chat mobile-friendly?

Yes, Userlike Live Chat is fully optimized for mobile devices, ensuring that your customers can initiate chats from any device, at any time.


How secure is Userlike Live Chat?

Userlike Live Chat is built with security in mind and complies with industry standards (PCI-DSS Level 1). Our platform uses end-to-end encryption to protect sensitive customer data.


Can I customize the look and feel of Userlike Live Chat?

Yes, Userlike Live Chat allows you to fully customize the chat widget to match your brand's visual identity. You can change colors, fonts, logos, and even add custom CSS code.


What kind of support does Userlike offer?

Userlike offers 24/7 technical support via email, phone, and live chat (yes, we practice what we preach!). Our team is always available to help you with any questions or issues.


Can I integrate Userlike Live Chat with my existing CRM or helpdesk system?

Yes, Userlike Live Chat integrates seamlessly with popular CRM systems like Salesforce and Zendesk. You can also use our Zapier integration to connect with hundreds of other third-party apps.



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