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UserTesting

UserTesting is a user experience testing platform that helps companies gather actionable feedback from real people. It provides video recordings of users interacting with websites, apps, and prototypes, offering insights into usability issues, customer satisfaction, and conversion rates. The platform also offers live remote usability testing for more in-depth analysis.

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Reviews and Ratings of UserTesting

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G2 Rating

4.5 (735 Reviews)

SaasGuro Rating

Overall 3.6 (2,018 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.5 (128 Reviews)

What verified reviews from expects say about
UserTesting

Insights from field experts about UserTesting from first hand

M. Scott

UserTesting has been a game-changer for me in terms of usability testing and feedback - their intuitive platform made it easy to conduct user research, gather valuable insights, and refine my products with customer-centric design. Highly recommended!

J. Wright

I've been impressed with UserTesting's intuitive interface and seamless user testing process. The platform is incredibly easy to use, allowing me to quickly schedule and conduct tests, gather valuable feedback, and share insights with stakeholders. I've found their tools to be effective in...

M. Johnson

I was thoroughly unimpressed with UserTesting's usability and reliability. The software crashed multiple times during my testing sessions, losing valuable feedback I had collected. The platform's navigation was clunky and time-consuming to navigate, making it difficult to schedule and cond...

D. Brown

I've had a great experience with UserTesting, providing valuable feedback to companies and helping them improve their user experiences through thorough testing and honest reviews.

R. Moore

I'm extremely disappointed with UserTesting's interface and functionality. As a tester myself, I thought it would be easy to navigate and provide insightful feedback. However, their website is cluttered and confusing, making it hard to find what I need. The video recording feature crashed ...

UserTesting is best fit for these top industries

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Manufacturing

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Hospitality

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Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Lucky Orange

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Hotjar

Hotjar is a user feedback and analytics tool that helps businesses understand their website visitors' behavior, preferences, and pain points through heatmaps, recordings, surveys, and more. It provides actionable insights to improve user experience and conversion rates.

BrowserStack

BrowserStack is a cloud-based testing platform that allows users to test websites and web applications across various browsers, devices, and operating systems in real-time. It provides instant access to a virtual lab of 2,500+ browser environments.

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Strategic research involves analyzing data to inform business decisions, identifying market trends, and predicting competitor actions. Effective strategies rely on this research to guide resource allocation, optimize operations, and drive growth in a competitive landscape.

TestRail

TestRail is a comprehensive test management tool that streamlines testing processes, automates workflows, and provides actionable insights to ensure high-quality releases. It integrates with various CI/CD tools and supports manual and automated testing.

Survicate

Survicate is a customer feedback and survey software that helps businesses collect and analyze user insights to inform product decisions, identify areas for improvement, and boost customer satisfaction.

Instabug

Instabug is a mobile app development platform that offers bug reporting, crash analytics, and user feedback tools to help developers create high-quality apps, improve user experience, and increase customer engagement.

CleverX

CleverX is a cloud-based platform that streamlines content moderation, review, and analysis for media companies, providing AI-driven tools to enhance efficiency, accuracy, and scalability in managing large volumes of user-generated content.

Dovetail

Dovetail is a customer experience platform that centralizes all interactions across channels in one place. It offers AI-driven customer service tools for automation and routing of conversations, along with analytics and reporting capabilities to measure performance. The software enables businesses to build a unified view of customers and improve response times, ultimately enhancing overall customer satisfaction.

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Frequently asked questions about UserTesting

Find answers to the most relevant queries to be able to make decisions right away.

What is UserTesting?

UserTesting is a user research platform that allows businesses to conduct remote user testing, feedback, and usability studies.

How does UserTesting work?

Users are recruited through the platform, and then participate in video recorded tests of your website or app. You receive instant access to videos of real users interacting with your product.

What types of tests can I run on UserTesting?

You can run a variety of tests, including usability studies, user experience (UX) research, and A/B testing. Tests can be set up in just a few minutes and participants are recruited instantly.

How long does it take to get results from a UserTesting test?

Testers complete tests in about 20 minutes on average, and you receive instant access to videos of their interactions with your product.

Is UserTesting easy to use?

Yes! UserTesting is designed to be user-friendly and easy to use. You can set up a test in just a few minutes, and our platform guides you through the process every step of the way.

Can I get feedback from users worldwide?

Yes! Our global community of testers ensures that you receive feedback from diverse perspectives and demographics. You can recruit participants from over 100 countries.

How much does UserTesting cost?

Our pricing is transparent and affordable. You pay per test, with discounts available for bulk purchases or subscriptions.

Is my data secure on UserTesting?

Yes! Our platform is built on a robust security framework that ensures all data is protected. We also comply with industry-standard regulations, including GDPR and CCPA.

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