Zoho Desk Alternatives

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Alternatives: 18

Categories: 21

Features: 155

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Alternative Products

NetSuite

NetSuite is a cloud-based enterprise resource planning (ERP) software that provides integrated business management solutions for companies of all sizes, streamlining financials, customer relationships, inventory and supply chain management in one unified platform.

Overall Rating 4.0 (5,292 Reviews)

Productivity: 178%

ROI: 25%

Categories: 80

Features: 397

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Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

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Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

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Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

Overall Rating 4.4 (7,651 Reviews)

Productivity: 128%

ROI: 95%

Categories: 41

Features: 226

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LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

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Zoho CRM

Zoho CRM is a cloud-based customer relationship management software that helps businesses manage contacts, leads, accounts, and sales pipelines. It offers features like sales automation, marketing automation, and analytics to boost sales and productivity.

Overall Rating 4.2 (14,644 Reviews)

Productivity: 86%

ROI: 12%

Categories: 28

Features: 176

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Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

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Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

Overall Rating 4.4 (55 Reviews)

Productivity: 114%

ROI: 39%

Categories: 25

Features: 205

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Slack

Slack is a communication platform that enables teams to collaborate through messaging, voice and video calls, file sharing, and integration with other productivity tools.

Overall Rating 4.6 (57,606 Reviews)

Productivity: 42%

ROI: 13%

Categories: 23

Features: 159

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Webex

Webex is a video conferencing and online meeting platform that enables users to connect with others remotely through voice and video calls, screen sharing, and virtual whiteboarding in real-time.

Overall Rating 4.3 (27,384 Reviews)

Productivity: 4%

ROI: 7%

Categories: 22

Features: 159

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Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

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Nextiva

Nextiva is a cloud-based business communication platform offering VoIP phone systems, video conferencing, and customer engagement tools for small to medium-sized businesses, simplifying operations and enhancing customer experience.

Overall Rating 4.6 (8,408 Reviews)

Productivity: 92%

ROI: 6%

Categories: 12

Features: 97

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Talkdesk

Talkdesk is a cloud-based contact center software that provides businesses with an all-in-one platform for customer engagement. It offers features such as omnichannel communication, AI-powered routing, and analytics-driven insights to help companies deliver exceptional customer experiences. The software also includes integration capabilities with popular CRM systems, enabling seamless data sharing and automation of business processes.

Overall Rating 3.8 (3,993 Reviews)

Productivity: 19%

ROI: 7%

Categories: 10

Features: 80

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RingCentral MVP

RingCentral MVP is a unified communications as a service (UCaaS) platform that integrates voice, video, team messaging, and collaboration in one cloud-based solution. It offers advanced features such as AI-driven call management, contact center capabilities, and analytics to streamline business communications and improve productivity.

Overall Rating 4.2 (1,980 Reviews)

Productivity: 21%

ROI: 10%

Categories: 10

Features: 64

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Intercom

Intercom is a customer messaging platform that helps businesses build relationships with customers through personalized messaging and automation, enabling them to engage, support, and sell to their audience across multiple channels.

Overall Rating 4.3 (4,815 Reviews)

Productivity: 84%

ROI: 38%

Categories: 9

Features: 83

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TeamSupport

TeamSupport is a customer success and account management platform that automates workflows, streamlines communication, and provides visibility into customer interactions to help businesses deliver exceptional support experiences.

Overall Rating 4.4 (1,762 Reviews)

Productivity: 59%

ROI: 22%

Categories: 6

Features: 59

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LiveChat

LiveChat is a cloud-based customer service platform that enables businesses to manage conversations with customers across various channels including website chat, email, and messaging apps in real-time.

Overall Rating 4.5 (1,739 Reviews)

Productivity: 54%

ROI: 2%

Categories: 5

Features: 53

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ConnectWise Control

ConnectWise Control is a remote access and control software that enables technicians to remotely access and manage endpoints, providing real-time visibility into end-user experiences, with secure and reliable connections.

Overall Rating 4.4 (3,235 Reviews)

Productivity: 36%

ROI: 21%

Categories: 4

Features: 42

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