Vivantio is a comprehensive IT service management platform that streamlines incident, problem, and change management through its intuitive ticketing system, robust reporting capabilities, and customizable workflows.
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Vivantio is a cloud-based IT service management (ITSM) platform that helps organizations manage and deliver high-quality IT services to their customers and employees.
Yes, Vivantio is available both as a cloud-based SaaS solution and an on-premise deployment option.
Vivantio's key features include incident management, problem management, change management, service catalog, request management, and reporting & analytics.
Yes, Vivantio integrates with a wide range of IT tools and systems, including helpdesk software, project management tools, and network monitoring systems.
Yes, Vivantio offers mobile apps for iOS and Android devices that enable employees to request IT services, view their service requests, and track the status of ongoing requests.
Yes, Vivantio allows administrators to customize workflows and business processes to meet the specific needs of your organization.
Yes, Vivantio offers a range of reporting and analytics tools that help you track key performance indicators (KPIs), such as mean time to resolve (MTTR) and first call resolution (FCR).
Vivantio offers comprehensive customer support, including online documentation, knowledge base articles, live chat, email support, and phone support.
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